Senior Manager, Supply Chain & Logistics Operations

GRAB; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

A Southeast Asian superapp company is seeking a Senior Manager for Supply Chain & Logistics Operations in Selangor, Malaysia. This hands-on role focuses on building a comprehensive fulfillment and logistics infrastructure, ensuring efficient operations, and overcoming complex challenges. Ideal candidates will have 7–10 years in relevant fields and be prepared to engage actively on site to improve workflows and processes. The successful candidate will report to the Head of Loyalty & Digital Retail Strategy and will be part of a dynamic team fostering inclusive culture.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

Flexible benefits package

Parental and Birthday leave

Volunteering leave

Confidential assistance program

Flexible work arrangements

Qualifications

• 7–10 years of relevant experience in supply chain, warehouse management/operations, first and last‑mile logistics.
• Experience handling multiple workstreams simultaneously.
• Strong ability to break complex operational challenges into actionable solutions.

Responsibilities

• Set up an end‑to‑end fulfillment and logistics solution.
• Design and oversee core operational processes across inbound receiving, picking, packing, etc.
• Work with multiple teams to build monitoring mechanisms and set operational policies.

Skills

Supply chain management

Warehouse operations

Logistics coordination

Risk management

Process improvement

Job description

Senior Manager, Supply Chain & Logistics Operations

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we’ve got your back with everything. In Grab, purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone with heart, hunger, honour, and humility.

Company Description

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we’ve got your back with everything. In Grab, purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone with heart, hunger, honour, and humility.

Job Description

Get to know our Team: The Strategy & Projects team works with teams across all departments in Grab to drive continuous improvements and lead projects which would contribute to overall growth of the business. The team generates business insights, proposes data‑driven strategic initiatives and leads large projects to grow the business across Mobility, Deliveries & Groceries (Jaya Grocer & Everrise).

Get to know the Role: You will play a critical part in building and operationalizing an end‑to‑end fulfillment and logistics solution. You will set up our fulfillment infrastructure – from identifying suitable facility locations, designing warehouse layouts, building warehouse process flows and establishing logistics models. We are looking for someone who can:

• Connect the dots independently to move projects forward, design scalable operating models from the ground up, and be comfortable moving between strategic design and hands‑on operational execution.
• Evaluate trade‑offs between speed, cost, and customer promise, ensuring operations scale sustainably.
• Anticipate operational risks and put in place the right processes and monitoring mechanisms to mitigate them.

This is a hands‑on role for someone comfortable spending time in the warehouse and on the ground to fine‑tune processes and flows. You will shape the operational foundation that enables us to deliver a great customer experience while maintaining cost efficiency and operational excellence.

Scope Includes:

• Setting up an end‑to‑end warehouse and fulfilment network from scratch – sourcing warehouse & fulfilment hub locations, assessing capacity requirements, planning layout design, overseeing the physical setup, enabling warehouse tech requirements.
• Build and standardize core operational processes across inbound receiving, putaway, replenishment, picking, QC, packing, dispatch and returns.
• Source and implement a logistics model based on the needs of the business.
• Work with multiple teams to build monitoring mechanisms and set operational policies that balance customer experience, operational feasibility, and financial sustainability.
• Support future scaling of operations by identifying opportunities for automation, process redesign and structural improvements.

You will report to the Head, Loyalty & Digital Retail Strategy.

Qualifications

What Essential Skills You Will Need:

• 7–10 years of relevant experience in supply chain, warehouse management/operations, first and last‑mile logistics.
• Hands‑on operator who is comfortable being physically present on‑site to test processes, diagnose issues, and ensure workflows run as intended.
• Break complex operational challenges into structured, actionable solutions.
• Have experience handling multiple workstreams simultaneously and drive initiatives from planning through to implementation.
• Synthesize complex operational needs into clear strategic narratives to secure buy‑in from diverse stakeholders.

Additional Information

Life at Grab

We care about your well‑being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love‑all‑Serve‑all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life’s challenges.
• Balancing personal commitments and life’s demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.