Senior Manager, Operations

CLI; Selangor; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading real estate manager is seeking an experienced operations manager in Selangor, Malaysia. The successful candidate will oversee service operations and maintenance of the shopping mall, ensuring optimal performance and efficiency. Candidates should possess a Diploma in Estate Management or a related field, along with at least 7 years of experience, including managerial roles. Strong leadership, interpersonal skills, and proficiency in English and Bahasa Malaysia are required. A competitive benefits package is offered.

Benefits

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Wellness programmes

Qualifications

• Minimum of 7 years of relevant working experience with 3 years at a managerial position.
• Experience in property management, especially in a retail environment.
• Good command of both written and spoken English and Bahasa Malaysia.

Responsibilities

• Lead the operations team in managing service operations.
• Oversee maintenance and upkeep of the shopping mall.
• Coordinate annual operation budget and management of service contracts.

Skills

Leadership

Interpersonal skills

Problem-solving

Report writing

Education

Diploma in Estate Management or equivalent

Tools

BAS system

Car parking equipment

Job description

Job Description

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 31 March 2025, CLI had S$117 billion of funds under management held via stakes in seven listed real estate investment trusts and business trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-themed strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres, private credit and special opportunities.

RESPONSIBILITY

Lead the operations team in managing service operations (security & carpark) and maintenance of the mall.

Plan, formulate, manage and oversee the operations, maintenance, and upkeep of the shopping mall.

Review the facilities management programs and developments to ensure that the shopping mall performs at an optimum level.

Responsible for the coordination of annual operation budget, administration, and management of service contracts.

Responsible for the preparation and collation of relevant management reports.

Ensure the reliability and efficiency of plant and equipment.

Conduct energy conservation & environmental program with a view to reduce operating costs.

Responsible for the BAS system including analysing data to conduct proactive maintenance to minimise equipment downtime.

Maintain good relations with tenants, manage tenant fit-out works and Asset Enhancement Projects.

Ensure that the property is kept in excellent condition.

REQUIREMENT

At least a Diploma in Estate Management, Building, Mechanical & Electrical Engineering or equivalent.

Minimum of 7 years of relevant working experience with 3 years at a managerial position in a similar capacity.

Experience in property management, shopping complex, or retail environment with involvement in asset enhancement projects will be an added advantage.

Familiar with Electricity Supply Act, Electricity Regulations, IEE Wiring Regulations, etc.

Familiarity with building/retail mail maintenance work and regulations.

Knowledge of car parking equipment, security, and housekeeping is an added advantage.

Self‑driven and able to work within tight deadlines.

Possess strong leadership, people management, and interpersonal skills.

Flexible and result‑oriented in approach.

Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner.

Possess good command of both written and spoken English and Bahasa Malaysia.

Computer literate with good report writing skills.

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

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