Senior Manager Distribution Center Operations

DKSH; Shah Alam; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading distribution company in Shah Alam is seeking an Operations Planner to manage supply chain planning, optimize transport resources, and ensure effective collaboration between teams. The role involves leading capacity planning initiatives, monitoring performance through dashboards, and working closely with commercial teams to align operational plans with business requirements. Candidates should have a degree in supply chain or related fields, along with experience in logistics and strong communication skills. This role offers a dynamic environment with a focus on performance and continuous improvement.

Benefits

Health benefits

Professional development opportunities

Qualifications

• Bachelor’s degree in supply chain, Logistics, Business, or related fields required.
• Familiar with FMCG, distribution networks, and high-volume operational environments.
• 4 to 5 years operations experience in warehousing, distribution and transport.

Responsibilities

• Lead end-to-end planning function covering demand translation and capacity planning.
• Develop dashboards and reports to monitor performance.
• Collaborate with Commercial team to understand promo schedules and customer requirements.

Skills

Supply chain knowledge

Logistics

Organizational skills

Communication skills

Problem-solving skills

Education

Bachelor’s degree in supply chain or related field

Master’s degree in relevant field

Tools

MS Excel

MS PowerPoint

Forecasting platforms

Job description

Job summary

Lead the end-to-end planning function covering demand translation, outbound capacity planning, and transport resource optimization. This role serves as the central orchestrator between S&OP, Commercial, DC Operations, Transport, Shipping, and Inventory Management to ensure seamless execution of demand forecasts into operational plans. A key part of the role is to ensure planning supports operational performance to meet service levels for both clients and customers, while optimizing resources and cost.

Job Responsibilities

Strategic Planning & Forecast Integration

• Work closely with the S&OP and Demand Planning teams to obtain accurate and timely yearly, monthly, weekly, and daily forecasts.
• Translate commercial demand plans into volume projections for Distribution Centres (DCs) and Transport teams.
• Conduct long-term scenario planning (3–12 months outlook) to anticipate volume spikes, seasonal surges, and campaign requirements.

Distribution Centre (DC) Capacity Planning

• Develop capacity models for outbound picking, loading, and dispatch operations.
• Ensure forecasted volumes are communicated early to DC Operations for manpower, MHE, and shift planning.
• Monitor daily performance to ensure DC execution meets required service levels (SLA/KPIs).
• Work with HR to plan manpower requirements in advance (permanent + contract/temporary workforce).

Transport Planning & Optimization

• Lead the development of transport capacity plans including fleet allocation, route design, and transporter readiness.
• Ensure visibility of forecasted volumes to transport partners and internal planning teams.
• Optimize truck utilization, routing, and dispatch timing to balance SLA achievement with cost efficiency.
• Support network optimization initiatives such as route restructuring, consolidation, and multimodal options together with Transport department

Service Level & Cost Management

• Ensure daily, weekly, and monthly plans enable operations to meet service performance targets for both clients and end customers.
• Integrate cost considerations into all planning decisions, ensuring optimal balance between service, productivity, and cost-to-serve.
• Identify planning or execution gaps that may cause delays, non-compliance, or additional cost, and drive timely corrective actions.

Commercial Collaboration & Demand Insights

• Work closely with the Commercial team to understand promo schedules, launches, tenders, and customer requirements.
• Translate commercial inputs into clear volume impact and operational plans for DC and Transport teams.
• Facilitate weekly alignment meetings to address forecast deviations and risk mitigation.

Inbound Planning & Coordination

• Collaborate with Shipping/Import teams and Inventory Management to obtain visibility of incoming shipments.
• Align inbound flows with available capacity and outbound scheduling requirements.
• Support operation for replenishment flows, inter-DC transfers, and buffer stock strategies to ensure overall DC capacity in optimal level

Performance Monitoring & Reporting

• Develop dashboards and planning reports to monitor forecast accuracy, capacity utilization, SLA achievement, and cost performance.
• Track plan vs actual variances and drive improvement initiatives.
• Ensure timely communication of planning risks and mitigation strategies to all stakeholders.

Process & Systems Improvement

• Lead planning digitalization initiatives involving forecasting platforms, warehouse planning tools, and transport systems.
• Standardize planning processes, templates, and SOPs across all regions/markets.
• Continuously improving planning accuracy, visibility, and communication channels.

Job Requirements

• Bachelor’s degree in supply chain, Logistics, Business, or related fields (Master’s added advantage).
• Familiar with FMCG, distribution networks, and high-volume operational environments.
• Computer literate, with the capability to use systems for information access and report functions
• Experienced in MS Office applications such as MS Word, MS Excel, MS PowerPoint
• Excellent organization ability
• Strong people skills with excellent communication ability
• Comprehension of warehousing and distribution processes and procedures
• Must be hands on, diligent and good real-time troubleshooting skills is a must
• Knowledge on routing and transport network optimization
• Customer service and impact of communicating with both internal and external customers to give accurate and timely information
• Communications in both written and oral format. Interpersonal skills, a team player and ability to cope with demanding work schedules and able to meet deadlines
• Decisive and accurate with a solutions oriented desire
• Operational review to provide a continual improvement process
• Must be well-organized, pro-active and self-directed, able to perform with minimal supervision
• Able to deal with the demands of a fast pace environment
• At least 4 to 5 years operations experience in warehousing, distribution and transport
• Understanding of high complexity transport Operations (many products and many drop points)