Senior Linux Endpoint Support Engineer

SentinelOne; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading cybersecurity firm in Kuala Lumpur is seeking a Frontline Support Engineer to manage and resolve complex escalations related to their agents deployed on Linux and Mac environments. The ideal candidate has over 8 years of technical support experience, strong knowledge in Linux and Kubernetes, and excellent problem-solving skills. This role offers a dynamic work environment tackling extraordinary challenges.

Qualifications

• Minimum 8 years of working experience in Technical support.
• Ability to work in high agile environment.
• Experience analyzing agent logs and forensic artifacts.

Responsibilities

• Provide advanced technical support for SentinelOne agents on Linux/Mac endpoints.
• Analyse logs and diagnose technical problems.
• Collaborate with stakeholders for escalation handling.

Skills

Technical support experience

Expertise in Linux

Problem solving

Communication skills

Tools

AWS

GCP

Azure

Kubernetes

Job description

A leading cybersecurity firm in Kuala Lumpur is seeking a Frontline Support Engineer to manage and resolve complex escalations related to their agents deployed on Linux and Mac environments. The ideal candidate has over 8 years of technical support experience, strong knowledge in Linux and Kubernetes, and excellent problem-solving skills. This role offers a dynamic work environment tackling extraordinary challenges.