Senior Key Account Manager - ShopeeFood (Enterprise)

Shopee Mobile Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading e-commerce firm in Kuala Lumpur is seeking to hire a Manager to lead ShopeeFood's enterprise merchant portfolio. The successful candidate will identify business opportunities, formulate strategic partnerships, and manage a team of Key Account Managers. Key qualifications include a Bachelor's degree, strong e-commerce knowledge, and proven leadership skills. Excellent communication abilities and experience in a fast-paced environment are essential. This role offers the opportunity to drive growth and collaboration across teams.

Qualifications

• Bachelor’s Degree in any field, preferably in Business, Commerce, or Marketing.
• Strong problem-solving and analytical skills.
• Proven management and leadership experience.

Responsibilities

• Lead ShopeeFood’s enterprise merchant portfolio.
• Identify and develop new business opportunities.
• Manage and develop a team of Key Account Managers.

Skills

E-commerce knowledge

Presentation skills

Communication skills

Analytical skills

Stakeholder engagement

Education

Bachelor’s Degree

Job description

Responsibilities

• Lead ShopeeFood’s enterprise merchant portfolio, driving strategic growth and long-term partnerships.
• Identify and develop new business opportunities to achieve investment and revenue targets.
• Formulate win-win commercial solutions aligned with both merchant and ShopeeFood business objectives.
• Drive business growth through merchant strategy planning, performance reviews, competitor analysis, and market benchmarking.
• Align sales and growth initiatives closely with overall business goals and priorities.
• Manage, coach, and develop a team of Key Account Managers, including setting KPIs, guiding execution, and monitoring performance.
• Proactively manage and strengthen relationships with enterprise merchants, staying informed of their business developments and needs.
• Collaborate closely with internal cross-functional teams to ensure smooth execution and sustainable growth.

Requirements

• Bachelor’s Degree in any field; Business, Commerce or Marketing preferred.
• Strong interest and knowledge in e-commerce, food delivery, and partnership-driven businesses.
• Effective presentation and communication skills, supported by solid business acumen.
• Comfortable thriving in a fast-paced, entrepreneurial environment with changing priorities.
• Proven ability to proactively engage, influence, and collaborate with stakeholders and cross-functional teams.
• Strong problem-solving and analytical skills, with the ability to break down issues and implement practical solutions.
• Experience in management and leadership roles, with a passion for coaching, mentoring, and team development.
• Excellent command of English; proficiency in additional languages (e.g. Bahasa Melayu, Mandarin) is an advantage to engage diverse stakeholders.