Senior IT Systems Specialist (WMS)

DHL Asia Pacific Shared Services Sdn Bhd; Penang; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading logistics firm in Malaysia is seeking a WMS Implementation Specialist with at least 5 years of experience in Third-Party Logistics (3PL). You will be responsible for the implementation and support of warehouse management systems, ensuring effective solutions are delivered. Candidates should have a background in computer studies and strong command of SQL, CRM reporting, and B2B/B2C technologies. This role offers opportunities to lead projects and innovate business processes.

Qualifications

• 5+ years of experience in implementing and supporting WMS systems, preferably in a 3PL environment.
• Good knowledge of B2B and B2C integration technologies.
• Excellent in SQL command, data analysis, and database design.

Responsibilities

• Responsible for WMS and functional implementation including system configuration.
• Lead conversation with stakeholders for process mapping.
• Investigate and resolve technical issues encountered by users.

Skills

WMS system implementation

B2B and B2C integration technologies

Data analysis

SQL

Crystal Report

Business Intelligence tools (Power BI)

Education

Bachelor’s degree in Computer Studies, Information Technology or equivalent

Tools

VBA

PL/SQL

Job description

About Us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

• Responsible for WMS and other functional implementation (PI- Process Improvement) which include system configuration, build and integration.
• Collaborate with business/operation teams/PI team to understand thoroughly their needs and issues to translate into IT solutions.
• Lead the conversation with internal and external stakeholders to perform business and technical process mapping.
• Lead and train super users, operations team on new implementation, and ensure UAT is a success.
• Create and maintain technical documentation throughout the project lifecycle.
• Perform application installation and upgrade, including configuration and integration with third‑party solutions.
• Ensure service requests and incidents are resolved within SLAs.
• Study and implement new IT solutions to the business in a timely and quality manner.
• Propose new modifications when required and work with our WMS provider to deliver solutions.
• Constantly look for and recommend process/system improvements to business.
• Manage projects as assigned from time to time.
• Investigate and resolve technical issues encountered by users.

Requirements

• Bachelor’s degree in Computer Studies, Information Technology or equivalent.
• A minimum of 5 years of experience in implementing and supporting WMS systems, preferably in a Third-Party Logistics (3PL) environment.
• Good knowledge and experience in common B2B and B2C integration technologies (e.g. protocols, message standards, requirements, data mapping, API, visibility tools, etc.).
• Excellent in Crystal Report, Jasper Report, SSRS or any other reporting services.
• Excellent in SQL command, data analysis and database design.
• Knowledge of VBA, PL/SQL and experience in Business Intelligence tools. E.g. Power BI would be an added advantage.
• Good understanding of Warehouse Management System (WMS) and ERP Systems.