Senior IT Support Engineer - Retail & POS Specialist

ServiceOne Solutions Malaysia; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading IT solutions provider in Kuala Lumpur is seeking an experienced IT Support Engineer to provide first and second-line support for hardware, software, and network-related issues. The ideal candidate will have 3-5 years of relevant experience, excellent communication skills, and a customer-centric mindset. This 1-year renewable contract comes with attractive remuneration, including medical coverage and various leave types. Ideal for candidates prioritizing career growth in a dynamic environment.

Benefits

Attractive remuneration package

Medical coverage

Various types of leave

Discretionary bonus

Qualifications

• 3-5 years of proven track record in IT support, preferably in retail operations in the luxury industry.
• Excellent communication and interpersonal ability in both written and spoken English.
• Customer-centric and aims to deliver exceeding expectations.

Responsibilities

• Provide first and second-line desk side support for hardware, software, and network-related issues.
• Log, track, and resolve IT incidents & service requests within agreed SLAs.
• Deploy, configure, and maintain IT devices (laptops, desktops, printers, peripherals).
• Work with vendors, outsourcers, and contractors to deliver IT services.
• Support store IT setups, POS systems, and network equipment.

Skills

Basic knowledge of ServiceNow

Fundamental understanding of networking

Basic proficiency in Microsoft Intune

Basic proficiency in Microsoft 365

Strong analytical and problem-solving skills

Ability to work independently

Ability to multitask

Ability to work under pressure

Skills in change management

Project management experience

Job description

A leading IT solutions provider in Kuala Lumpur is seeking an experienced IT Support Engineer to provide first and second-line support for hardware, software, and network-related issues. The ideal candidate will have 3-5 years of relevant experience, excellent communication skills, and a customer-centric mindset. This 1-year renewable contract comes with attractive remuneration, including medical coverage and various leave types. Ideal for candidates prioritizing career growth in a dynamic environment.