Senior IT Engineer

Easebridge; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur seeks a reliable Senior IT Engineer to manage IT operations across multiple client offices. The role includes configuring workstations, providing technical support, and developing IT policies. The ideal candidate will have 4-6 years of experience in IT support and strong troubleshooting skills across various systems. This position allows for career growth into a Team Lead role, further overseeing IT personnel as the function expands.

Qualifications

• 4–6 years of relevant experience in IT support, system administration, or helpdesk engineering.
• Hands-on experience with workstation setups, remote support tools, and common IT infrastructure.
• Good documentation and communication skills.

Responsibilities

• Serve as the primary IT contact for multiple client companies.
• Set up and configure workstations, troubleshoot hardware, software, and connectivity issues.
• Develop and maintain IT policies and SOPs to ensure governance.

Skills

Technical troubleshooting (Windows, macOS, Linux)

Workstation setups

Remote support tools

Documentation and communication

Education

Diploma/Degree in IT, Computer Science, or a related field

Tools

Google Workspace

Microsoft 365

Slack

Job description

Senior IT Engineer

Role Summary

We are looking for a hands‑on and reliable Senior IT Engineer to oversee and support all IT operations for our client offices. This role covers hardware, software, system administration, and user support across multiple teams. You will be responsible for implementing IT policies, managing assets, ensuring uptime, and providing responsive technical support.Ud You will also play a key role in onboarding a junior IT staff member whom you will guide and manage.

Key Responsibilities

Client IT Operations (Multi‑Client Support)

• Serve as the primary IT contact for multiple client companies.
• Set up and configure workstations (laptops, desktops, monitors, peripherals).
• Coordinate hardware leasing: deployment, collection/returns, and replacements.
• Perform software license provisioning, renewals, and compliance checks.
• Troubleshoot hardware, software, and connectivity issues for client users.
Implement and enforce endpoint security measures (e.g., refreshing auth, remote wipe).
• Maintain asset tracking and assist in IT procurement planning.

System & Network Support

• Administer emailgod and collaboration systems (e.g. Google Workspace, Microsoft 365), shared drives, and access permissions.
• Manage user onboarding/offboarding, account provisioning, and access controls.
• Support basic network and infrastructure needs (Wi‑Fi, firewalls, switches, cabling, troubleshooting).
• Maintain patching, backups, and preventative maintenance routines.
• Administer SaaS platforms (Slack, project tools, internal dashboards).

Governance, Documentation & Process Improvement

• Develop and maintain IT policies and SOPs to ensure governance and restore compliance.
• Document checklists and workflows for support, onboarding/offboarding, and asset management.
• Identify opportunities for IT automation / workflow improvements to boost productivity.
• Support internal reviews/audits and ensure consistent practices across clients.
• Drive consistent support standards and documentation discipline across accounts.

ASSERT

Required Skills & Experience

• 4–6 years of relevant experience in IT support, system administration, or helpdesk engineering.
• Strong technical troubleshooting skills (Windows, macOS, Linux).
• Hands‑on experience with workstation setups, remote support tools, and common IT infrastructure.
• F-readable familiarity with SaaS environments and cloud admin panels (e.g., Google Admin, Office 365).
• Good documentation and communication skills.

Preferred Qualifications

• Diploma/Degree in IT, Computer Science, or a related field.
• Basic understanding of cybersecurity practices (antivirusgreg backups, patching).
• Experience in a shared services or MSP (Managed Service Provider) environment.
• Familiarity with network devices (routers, switches, APs) is an advantage.

Career Progression

This position is expected to evolve into a Team Lead role as the IT function grows. The successful candidate will eventually oversee one or more junior IT support personnel and help standardize IT services across the client base.