Senior IT Business Analyst (Retail Operations)

7-Eleven Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading convenience store chain in Kuala Lumpur is seeking a Senior IT Business Analyst to improve business processes and bridge IT and business needs. The role involves gathering requirements, conducting data analysis, and collaborating with cross-functional teams to enhance operational efficiency. Candidates should have a degree in IT/Computer Science and 3-5 years of relevant experience, with strong analytical and communication skills. The position offers competitive benefits including medical coverage and parking allowance.

Benefits

Medical coverage

Parking allowance

Handphone benefits

Petrol card & staff discount

Qualifications

• 3-5 years of experience as a Business Analyst, preferably in retail.
• Proficiency in business analysis tools such as process mapping.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Conduct analysis of business processes and systems to identify improvements.
• Gather and document business requirements from stakeholders.
• Collaborate with IT teams to translate business needs into functional specs.
• Perform data analysis to support decision-making.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Knowledge of retail operations

Education

Degree in Information Technology/Computer Science

Tools

JIRA

Trello

Job description

Senior IT Business Analyst (Retail Operations)

Analyze business processes, identify improvement opportunities, and bridge the gap between IT and business stakeholders at 7‑Eleven Malaysia.

Responsible for gathering and documenting business requirements, conducting data analysis, and proposing solutions to enhance operational efficiency across all stores and departments.

Collaborate with cross‑functional teams to implement new systems and processes, aligning with 7‑Eleven Malaysia's strategic goals and improving overall business performance.

Responsibilities

• Conduct thorough analysis of business processes, systems, and data to identify areas for improvement and optimization.
• Gather, document, and manage business requirements from stakeholders across various departments and store locations.
• Develop and maintain detailed process maps, workflows, and use case scenarios to support system implementations and process improvements.
• Collaborate with IT teams to translate business requirements into functional specifications for software development or system enhancements.
• Perform data analysis and create reports to support decision‑making and identify trends or patterns in business operations.
• Facilitate workshops and meetings with stakeholders to elicit requirements, validate solutions, and ensure alignment with business objectives.
• Develop and maintain project documentation, including Business Requirement Documents, functional specifications, and user manuals.
• Conduct User Acceptance Testing (UAT) and provide training to end‑users on new systems or processes.
• Monitor and report on Key Performance Indicators (KPIs) related to implemented solutions and business processes.
• Stay updated on industry trends and best practices in business analysis and retail operations.
• Collaborate with vendors and external partners to implement and integrate new technologies or systems.
• Support change management initiatives by communicating changes and benefits to affected stakeholders.

Requirements

• Possess a degree in Information Technology/Computer Science or a relevant field.
• Minimum of 3‑5 years of experience as a Business Analyst, preferably within the retail or convenience store industry.
• Strong analytical and problem‑solving skills, with the ability to translate complex business needs into clear requirements.
• Proficiency in business analysis tools and techniques, such as process mapping, requirements gathering, and data modeling.
• Experience with project management methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Trello).
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Knowledge of retail operations, point‑of‑sale systems, and inventory management processes is highly desirable.
• CBAP (Certified Business Analysis Professional) certification or equivalent is preferred but not required.
• Ability to work independently and collaboratively in a fast‑paced, dynamic retail environment.
• Willingness to occasionally work flexible hours to support system implementations.

Benefits

• Medical coverage
• Parking allowance
• Handphone benefits
• Petrol card & staff discount

Unlock job insights

Salary match | Number of applicants | Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Retail Business Analyst?
• Do you have experience working within a scrum agile team?
• What's your expected monthly basic salary?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (e.g., weekends, evenings, public holidays)

Retail & Consumer Products | More than 10,000 employees

About Us

7‑Eleven Malaysia Holdings Berhad through its subsidiary 7‑Eleven Malaysia Sdn Bhd is the owner and operator of 7‑Eleven stores in Malaysia. Incorporated on 4 June 1984, 7‑Eleven Malaysia has made its mark in the retailing scene and has been a prominent icon for over 30 years. 7‑Eleven Malaysia is the single largest convenience store chain with more than 2,400 stores nationwide, serving over 900,000 customers daily.

In line with our business expansion plans, we are always on the lookout for dynamic and vibrant talents who are keen to build their career with 7‑Eleven Malaysia.

Our Vision

To be the best retailer of convenience

Our Mission

To consistently serve the changing needs of customers for their convenience

Our Core Values

Understand: We seek to understand the needs of stakeholders & the company to make the best (balanced) decisions

Simplify: We work towards making things convenient for people to increase the effectiveness of our solutions

Solve: We find ways to resolve issues that prevents us from delivering value to those we serve

Connect: We communicate to manage people’s expectations in the most effective manner