Senior Insights & Client Success Lead

NielsenIQ; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading consumer intelligence firm in Petaling Jaya is seeking a skilled professional to lead a team of analysts, deliver actionable insights, and build strong client relationships. Candidates should possess a graduate degree and at least 6 years of experience in data analytics or consumer insights. This position requires excellent problem-solving skills and a client-centric mindset, with opportunities for coaching and career development within the firm.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 6+ years of experience in consumer insights or data analytics.
• Experience in consumer or market research is preferred.
• Excellent communication skills and problem-solving abilities.
• Coaching or managerial experience is a plus.

Responsibilities

• Lead a team to deliver high-quality insights.
• Build relationships with senior client stakeholders.
• Manage internal projects to meet client requirements.
• Share best practices across teams.
• Deliver training on analytics services.

Skills

Data analytics

Client relationship management

Coaching

Presentation skills

Problem solving

Time management

Education

Graduate or Postgraduate degree

Tools

Microsoft Excel

PowerPoint

Job description

A leading consumer intelligence firm in Petaling Jaya is seeking a skilled professional to lead a team of analysts, deliver actionable insights, and build strong client relationships. Candidates should possess a graduate degree and at least 6 years of experience in data analytics or consumer insights. This position requires excellent problem-solving skills and a client-centric mindset, with opportunities for coaching and career development within the firm.