Senior Insights Analyst

Meltwater; Kuala Lumpur; Hybrid; MYR 85,000 - 110,000; Full time

Job summary

A leading insights analytics company in Kuala Lumpur seeks a Senior Insights Analyst with strong analytical skills and trilingual proficiency. The role involves delivering actionable insights, managing research projects, and mentoring junior analysts. Candidates should have 4-6 years of consumer insights experience, ideally in the Southeast Asian market. This position offers flexible time off, comprehensive health insurance, and a hybrid work environment, making it suitable for dynamic professionals eager for growth.

Benefits

Flexible paid time off

Comprehensive health insurance

Special discounts through food delivery partners

Mental health and wellness programs

Family leave program

Professional development opportunities

Qualifications

• 4-6 years of experience in consumer insights or marketing research.
• Experience in Southeast Asian media monitoring, luxury or FMCG industries is a plus.
• Ability to conduct research in multiple languages and translate articles.

Responsibilities

• Deliver clear, actionable insights through data storytelling.
• Present research findings effectively to clients.
• Lead research project management end-to-end.

Skills

Trilingual proficiency (English and 2 Southeast Asian languages)

Strong proficiency in Microsoft Excel

Experience in consumer insights or marketing research

Team collaboration

Tools

Microsoft PowerPoint

G Suite

Job description

Senior Insights Analyst (Trilingual Proficiency)

We are seeking a Senior Insights Analyst who will serve as a key connector between high-quality analytical delivery and client-facing strategic value. This role is ideal for someone who has strong foundational analytical skills, experience executing media monitoring or insights work, and is ready to step into a more consultative, insight-led, and ownership-driven position.

As a senior analyst, you will lead the analytical thinking on your projects, elevate the quality of insights delivered to clients, and begin to take on components of project management - preparing you for future leadership roles. This position is foundational to strengthening our analytical excellence while growing the next generation of project managers. You will be a crucial bridge between hands-on work and strategic delivery - shaping insights that influence our clients' communications, brand positioning, and decision-making.

In particular, we are seeking a candidate who can play a critical role in building up the team’s consumer insights research capability and support research scoping and pricing activities, whilst contributing directly to the team’s existing work in PR-related media monitoring.

What You’ll Do

• Move beyond data curation to deliver clear, actionable insights through data storytelling
• Lead the presentation of research findings to clients, connecting research findings to client objectives
• Work closely with Project Managers and Customer Success Managers to articulate the value of Meltwater Insights reporting
• Coach junior analysts on reporting and client presentation best practices, as needed
• Support the preparation of daily newsletters and all reports as assigned
• Lead or support research project management end-to-end, where assigned
• Serve as the lead analyst for reporting projects of varying complexity, including managing operational escalations and client requests where needed
• Support managers in achieving team-level KPIs, including but not limited to project renewal rates, pricing, and margins
• Identify opportunities to increase project efficiency through optimal use of Meltwater’s software and improving workflow design
• Work with analyst and managers to ensure the high quality and timely delivery of all deliverables
• Support the scoping and pricing of Insights reports, where assigned
• Apply industry best practices to elevate the scoping of insights reports

Who You Are

• 4-6 years of experience in consumer insights or marketing research. Experience in the Southeast Asian media monitoring, luxury or FMCG industries is a plus. Familiarity with existing media or consumer research tools is ideal
• Able to conduct research in English and at least two Southeast Asian languages (e.g. Chinese, Malay, Tamil). Must be able to translate news articles and video clips in the vernacular into English.
• Strong proficiency in using Microsoft Excel, Microsoft PowerPoint and G Suite tools, e.g. VLOOKUP
• Team player who enjoys working cross-functionally and has a track record of successes in this regard
• Keen to mentor junior analysts on insights as a craft
• Openness to be assigned Government projects
• Flexibility in working hours to deliver daily morning newsletters if needed

What We Offer

• Enjoy flexible paid time off for enhanced work-life balance.
• Comprehensive health insurance tailored for you, complete with an annual health check.
• Special discount on selected restaurants/shops through our food delivery partner.
• Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energized work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.