Senior Inbound Credit Management Lead

AEON Credit Service (M) Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consumer finance provider in Kuala Lumpur is seeking a proactive Senior Executive for their Inbound team. The role involves leading daily operations, ensuring service excellence, and managing customer engagements to enhance satisfaction. Ideal candidates will have a diploma or degree in Business Administration or Finance, with at least 3 years of experience in customer service environments. Strong communication skills and knowledge of compliance will be essential for success in this role.

Benefits

Shift allowances

Training and development opportunities

Qualifications

• Minimum 3 years of experience in a contact centre or customer service environment.
• Prior experience in a supervisory or team lead role is a plus.
• Good understanding of compliance and regulatory requirements.

Responsibilities

• Lead and supervise the CMG Inbound team for smooth operations.
• Monitor performance and service quality on a daily basis.
• Handle escalation calls and resolve customer issues professionally.

Skills

Strong knowledge of customer service operations

Excellent communication skills

Strong problem-solving skills

People management skills

Education

Diploma / Degree in Business Administration, Finance, or related field

Tools

MS Office applications

Job description

A leading consumer finance provider in Kuala Lumpur is seeking a proactive Senior Executive for their Inbound team. The role involves leading daily operations, ensuring service excellence, and managing customer engagements to enhance satisfaction. Ideal candidates will have a diploma or degree in Business Administration or Finance, with at least 3 years of experience in customer service environments. Strong communication skills and knowledge of compliance will be essential for success in this role.