Senior I2C Manager

Danone; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading multinational company in Kuala Lumpur is seeking a Senior I2C Manager to lead their I2C team, ensuring efficient customer invoice management and improving cash collection processes. The ideal candidate will have over 5 years of experience in finance/customer service, a strong background in I2C processes, and excellent communication skills in Chinese and English. This position involves driving individual performance and managing relationships to optimize service delivery. Competitive compensation and a diverse work environment offered.

Benefits

Inclusive work culture

Professional development opportunities

Qualifications

• 5+ years working experience in Finance and/or Customer Service.
• 5 years as a team manager.
• Strong command in Chinese and English, both written and oral.

Responsibilities

• Lead the I2C team to manage timely customer invoicing processes.
• Ensure invoicing accuracy and oversee claims management.
• Drive individual and team performance improvement.

Skills

Strong knowledge of I2C processes, systems, and data

Problem-solving and pragmatic

Teamwork and collaboration

Good communication skills

Education

University Degree preferably in Business Administration or Finance & Accounting

Tools

SAP

Job description

Danone Asia & Service Delivery Centre-Kuala Lumpur is an organization that delivering unparalleled services experiences across China, North Asia & Oceania (CNAO) and India-South East Asia (ISEA) geographies with the mission to be the BEST IN CLASS by enhancing the experience at every touchpoint, driven by our dedication to quality and innovation to our valued Danoners, customers and suppliers.

The Senior I2C Manager is accountable for set-up shared services center team and ongoing management of his/her scope of services, in line with service level agreements and quality standards defined by the global DBS I2C stream lead. He/she is accountable for building the capability to deliver services in line with the DBS strategy and business case.

Drive DSO & Cash Results

• Lead the I2C team to manage efficiently, compliant and timely customer invoice to cash-in and cash-out process with permanent focus on process improvement.
• Well verse in I2C processes and track record in KPIs - AR collection, Cash Application, Credit Management, Invoicing and Month End Closing and Reporting Activities
• Contribute to cash optimization and ensure proper execution of payment terms.
• Ensure the timeliness and quality of the monthly AR & TTM Customer closing process.
• Ensure the accuracy of the invoicing, supervise the invoicing and credit notes processes and deliver timely, key interface for claims management.
• Deliver innovation and continuous improvement that enhance the service /optimize cost for the activities in scope.
• Drive individual and team performance improvement: coach and develop team, set objectives, provide guidance and feed-back and identify personal development opportunities
• Lead the AR collection, Cash Application, Credit Management, Invoicing and Month End Closing and Reporting Activities. Oversee their work to ensure proper review and compliance
• Manage customer payments-in on time: clearing with invoices and posting of claims with the correct root cause. Perform regular and proactive dunning of the non paid invoices.
• Ensure effective control of the credit risk with the customers. Manage solvency checks and if necessary credit insurances.
• Ensure invoicing accuracy and completeness, timeliness and quality of the invoices issuance and delivery.
• Claims management: timely record customer claims, and perform first line claims resolution.
• Drive strong KPIs of DSO and AR and KPI improvement areas. Ensure KPI tracking mechanism is within the I2C function
• Set-up and follow up KPIs to monitor and improve the efficiency of the Invoice to Cash process. Focus on the root of claims to solve them and in the resolution process to have a correct and clean AR balance.
• Support CBU in Cash Forecast with organic cash generation and risk and opportunities assessment.
• Challenge CBU landing cash options and apply last call if necessary in accordance with I2C local lead.
• Ensure completeness and correctness of TS accruals at month-end. Review the ageing of accruals and challenge the business if necessary.
• Oversee the management of the AR, Cash Collectors, TTM systems, Invoicing and Claims tools, and manage relationship with the IS team
• Ensure the development of a good relationship with customers and relevant functions in the CBU (Sales and Supply Chain)
• Contribute to finance projects as appropriate
• Guarantee an effective internal control system in the O2C Modern Trade and Proximity and TTM process
• Ensure customer service operation is set within the AR function
• Ensure effective control is in place to assist, track and resolve customer enquiry in timely manner
• Responsible for Client and Business Unit Relationship Management. Working with Customer Relationship Management/BU Finance to deliver customer satisfaction in line with operational efficiency
• Deliver People Manager responsibilities – people engagement, team building, talent development, succession planning, and overall people learning and coaching.

Steam activities

• Implement services and operating model on a local level for the scope of services concerned
• Accountable for the successful set‑up of the service teams to deliver services to the local
• Accountable for delivery performance in line with the service framework and customer satisfaction metrics as defined in the DBS value framework
• Own the application of common standards for DBS services and sponsors initiatives to implement best practice
• Monitor compliance and process performance, working with Risk, Compliance, internal control, and internal and external audit
• Drive process standardization, harmonization, automation, process excellence and continuous improvement for local end‑to‑end scope of activities

Local Management

• Lead the local I2C team to plan for and implement DBS processes, deploy technology, operating principles, services, culture and organization design for the local
• Influence functional professionals in local to adapt to world class operating standards

Interactions with stakeholders

• Report performance and elevate local / global issues to local lead of DBS and to region I2C stream lead as defined in the DBS governance model
• Identify and gain approval for enhancements and process improvements, for implementation within DBS. Provide prioritization requests
• Point of contact for the local regarding stream service level and activities
• Responsible for working with Customer Relationship Management/BU Finance to deliver customer satisfaction in line with operational efficiency
• Liaise with DBS HR lead to drive team capability development in order to ensure service delivery and optimal team make‑up

Requirements

• Strong knowledge of I2C processes, systems and data
• Strong knowledge of accounts receivables accounting principles
• Business partnering and service‑oriented mindset
• Ability to analyze and execute improvement opportunities
• Ability to prioritize and deliver timely while accurately
• Problem‑solving and pragmatic
• Good communication skills and be proactive
• Teamwork and Collaboration – Fostering an environment that values teamwork and sharing of ideas, work, etc.
• Education: University Degree preferably in Business Administration or Finance & Accounting
• Experience (in years): 5+ years working experience in Finance and/or Customer Service or center of excellence and min. 5 years as people/team manager
• Language: Strong command in Chinese Language and English Language - Written, Oral
• Good computer skills (Excel, Word, Power point)
• Understanding of SAP is a plus

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.

Willing to start the journey with us?

Hit the Apply button and create your profile in the recruitment system by uploading a CV. We will get acquainted with your experience and then we will arrange the selected candidates for an interview.