Senior Hotel Operations Leader - Guest Experience & Growth

Resorts World Genting; Genting Highlands; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading leisure and hospitality company in Genting Highlands, Malaysia is seeking a Hotel Operations Manager to oversee the seamless delivery of hotel services. The ideal candidate will have extensive experience in hotel operations, particularly in management roles within 4- and 5-star environments. Responsibilities include monitoring operational performance, ensuring guest satisfaction, and leading teams in a dynamic setting. This position offers an exciting opportunity for career growth in a respected organization.

Qualifications

• Minimum 8–10 years of experience in hotel operations with managerial experience in a 4 or 5-star property.
• Strong background in guest experience and resort operations.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee all hotel operational departments for efficient service delivery.
• Monitor revenue performance and drive initiatives for improvement.
• Lead enhancements and renovations projects.

Skills

Operational KPIs monitoring

Guest satisfaction improvement

Team leadership

Financial report analysis

Training programs oversight

Education

Degree in Hospitality Management or Business Administration

Job description

A leading leisure and hospitality company in Genting Highlands, Malaysia is seeking a Hotel Operations Manager to oversee the seamless delivery of hotel services. The ideal candidate will have extensive experience in hotel operations, particularly in management roles within 4- and 5-star environments. Responsibilities include monitoring operational performance, ensuring guest satisfaction, and leading teams in a dynamic setting. This position offers an exciting opportunity for career growth in a respected organization.