Senior Global Customer Fulfillment & Logistics Lead

MVC Resources; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A prominent industrial supplier is seeking a Customer Fulfillment and Logistics Coordinator to manage the end-to-end order lifecycle and ensure logistics coordination. The ideal candidate will have 3 to 10 years of experience in customer service or logistics, excellent communication skills, and a strong command of English and Bahasa Malaysia. Responsibilities include overseeing order processing, managing logistics, and ensuring customer satisfaction through effective communication and problem resolution. This role requires a degree or diploma qualification and showcases the candidate's organizational abilities.

Qualifications

• Minimum of 3 to 10 years of work experience in Customer Service, Order Fulfillment, or Logistics.
• Good command of English and Bahasa Malaysia.

Responsibilities

• Oversee and manage customer order placement into the enterprise system.
• Manage domestic and international sales shipments and documentation.
• Develop and maintain delivery policy regarding order fulfillment lead-time.
• Handle delivery arrangement and tracking, providing timely communication.
• Recommend logistics providers and implement cost improvement measures.
• Coordinate with the Technical team on Certificates of Analysis (COA) issues.
• Provide correct information and resolve customer queries promptly.
• Assist Sales Management with annual customer satisfaction survey.

Skills

Expert proficiency in computer applications

Strong negotiation abilities

Organizational abilities

Effective communication

Confidence under pressure

Education

Degree or Diploma qualification

Job description

A prominent industrial supplier is seeking a Customer Fulfillment and Logistics Coordinator to manage the end-to-end order lifecycle and ensure logistics coordination. The ideal candidate will have 3 to 10 years of experience in customer service or logistics, excellent communication skills, and a strong command of English and Bahasa Malaysia. Responsibilities include overseeing order processing, managing logistics, and ensuring customer satisfaction through effective communication and problem resolution. This role requires a degree or diploma qualification and showcases the candidate's organizational abilities.