Senior Fraud & Risk Operations Leader (Contact Center)

Teleperformance; Bayan Lepas; On-site; USD 11,000 - 22,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage their Fraud and Risk Operations. In this pivotal role, you will oversee a diverse team, ensuring exceptional service delivery and operational excellence. You will be responsible for driving process improvements, mentoring team members, and managing complex challenges in a fast-paced environment. This position offers the opportunity to influence strategy and develop scalable solutions while fostering a culture of engagement and high performance. If you are passionate about leading teams and creating outstanding user experiences, this role is perfect for you.

Qualifications

• Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations.
• 10+ years of experience in operations, preferably in BPO/ITES industry.

Responsibilities

• Manage overall performance and governance of Statements of Work and day-to-day operations.
• Provide exceptional people management, mentorship, and career development to team members.

Skills

People Management

Analytical Skills

Problem-Solving

Communication Skills

Adaptability

Education

Bachelor’s degree or equivalent diploma

Job description

An established industry player is seeking a dynamic leader to manage their Fraud and Risk Operations. In this pivotal role, you will oversee a diverse team, ensuring exceptional service delivery and operational excellence. You will be responsible for driving process improvements, mentoring team members, and managing complex challenges in a fast-paced environment. This position offers the opportunity to influence strategy and develop scalable solutions while fostering a culture of engagement and high performance. If you are passionate about leading teams and creating outstanding user experiences, this role is perfect for you.