Senior Field Service Technician - Customer & Safety Focus

KONE; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading elevator solutions company is seeking a Customer Relationship Manager in Petaling Jaya, Malaysia. The role emphasizes customer satisfaction through proactive communication and service management. Responsibilities include ensuring equipment safety, accurate reporting, and identifying site risks. Candidates should have excellent customer management skills and a commitment to safe working practices. This position offers opportunities for leadership and training within a dynamic working environment.

Qualifications

• Experience in managing customer relationships and satisfaction.
• Strong communication skills for proactive updates and reporting.
• Ability to identify risks and ensure safety on-site.

Responsibilities

• Maintain customer satisfaction through effective service communication.
• Ensure accurate reporting of work performed in real-time.
• Manage the site environment and equipment safety.

Skills

Customer satisfaction skills

Risk identification

Communication skills

Leadership

Job description

A leading elevator solutions company is seeking a Customer Relationship Manager in Petaling Jaya, Malaysia. The role emphasizes customer satisfaction through proactive communication and service management. Responsibilities include ensuring equipment safety, accurate reporting, and identifying site risks. Candidates should have excellent customer management skills and a commitment to safe working practices. This position offers opportunities for leadership and training within a dynamic working environment.