Senior F&B Team Member

Qra Grocer; Padang Tengku; On-site; MYR 20,000 - 100,000; Full time

Job summary

A popular coffee shop in Malaysia seeks a Barista responsible for delivering excellent customer service while preparing a variety of coffee beverages. Ideal candidates will have prior experience in a similar role, possess good customer service skills, and be comfortable in a fast-paced environment. Responsibilities include greeting customers, processing orders, handling transactions, and maintaining cleanliness in work areas. Flexible working hours are required, including evenings and weekends. Benefits include medical claims and allowances.

Benefits

Medical and dental claim

Allowance Provided

Qualifications

• Candidates must possess at least SPM.
• Previous experience as a barista or in a similar role preferred.
• Excellent customer service skills with a friendly demeanor.

Responsibilities

• Greet customers warmly and assist with menu selections.
• Prepare and serve a variety of coffee beverages.
• Input orders accurately and collaborate with kitchen staff.
• Handle cash and card transactions with accuracy.
• Maintain cleanliness in the FOH and kitchen area.
• Promote café specials and upsell supplementary items.
• Adhere to food safety and hygiene standards.
• Work collaboratively with FOH and back-of-house staff.

Skills

Customer service skills

Coffee brewing techniques

Multitasking abilities

Basic math skills

Education

SPM

Job description

Previous experience as a barista or in a similar role preferred.

Knowledge of coffee brewing techniques and espresso machine operation.

Excellent customer service skills with a friendly and approachable demeanor.

Ability to multitask and work in a fast-paced environment while maintaining attention to detail.

Basic math skills for cash handling and order processing.

Flexibility to work varied shifts, including evenings, weekends, and holidays.

Ability to stand for extended periods and handle food and beverages.

Comfortable working in a busy, sometimes noisy environment.

Willingness to adhere to uniform and grooming standards.

Requirement

• Candidates must possess at least SPM.
• Previous experience as a barista or in a similar role preferred.
• Knowledge of coffee brewing techniques and espresso machine operation.
• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to multitask and work in a fast-paced environment while maintaining attention to detail.
• Basic math skills for cash handling and order processing.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand for extended periods and handle food and beverages.
• Comfortable working in a busy, sometimes noisy environment.
• Willingness to adhere to uniform and grooming standards.

Responsibility

• Greet customers warmly, assist with menu selections, and take orders accurately. Provide recommendations and ensure customer satisfaction throughout their visit.
• Prepare and serve a variety of coffee and other beverages, including espresso drinks, brewed coffee, and specialty drinks according to café recipes and standards. Ensure quality and consistency in every beverage served.
• Input orders into the POS system accurately, collaborate with kitchen staff for food orders, and prioritize tasks to ensure timely delivery of orders to customers. Some examples of collaboration would include preparing fresh ingredients and assembling of sandwiches.
• Handle cash and card transactions accurately, process payments, and provide customers with receipts. Maintain the cash register and balance cash drawer at the end of each shift.
• Keeping FOH and shared kitchen area clean and organized, including wiping tables, sweeping floors, and sanitizing high-touch surfaces and maintaining cleanliness and orderliness in the coffee preparation area.
• Promote café specials, new coffee blends, and additional menu items to customers. Upsell supplementary items such as pastries, desserts, or merchandise to enhance the customer experience and increase sales.
• Adhere to all food safety and hygiene standards, as well as café policies and procedures. Always ensure compliance with health and safety regulations.
• Work collaboratively with other FOH and back-of-house staff to provide efficient service and maintain a positive work environment. Communicate effectively with team members and management to address any issues or concerns.

Benefits

• Medical and dental claim
• Allowance Provided