Senior Executive, Sales Cargo Northern Region

Malaysia Airlines Berhad; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading airline company is seeking a Senior Executive for Sales Cargo in the Northern Region. This role involves driving cargo revenue, building strong client relationships, and promoting cargo products. The ideal candidate will have a diploma or degree in a related field, IATA certification, and 3-5 years of relevant experience. You'll collaborate with various teams to optimize operations and ensure customer satisfaction. Join us to make an impact at the Penang station!

Qualifications

• 3 to 5 years experience in cargo sales, logistics, or aviation-related roles.
• Thorough understanding of cargo processes and documentation.
• Experience in handling customer accounts and building relationships.

Responsibilities

• Drive cargo revenue by identifying market opportunities at PEN station.
• Build and maintain relationships with customers and freight forwarders.
• Support development of sales plans to achieve targets and optimize yield.

Skills

Communication skills

Sales motivation

Customer focus

Analytical thinking

Education

Diploma or Bachelor's degree in Business Administration or related field

IATA Certification

Tools

MS Office

Job description

Career Opportunities: Senior Executive, Sales Cargo Northern Region (22681)

Senior Executive, Sales Cargo Northern Region

Reporting To

Assistant Manager, Cargo Operations Northern Region

Position Summary

The role involves driving cargo revenue at the Penang (PEN) station by identifying new market opportunities and strengthening client relationships. It also includes promoting cargo products through sales calls, visits, and presentations, supporting the commercial team in achieving sales targets, and ensuring high customer satisfaction by addressing issues promptly. The role requires close collaboration with Operations, other stations, Revenue Management, and Capacity Planning to optimize cargo operations, monitor key performance indicators, and prepare performance reports with recommendations for improvement.

Key Accountability

• Manage customer needs for the Penang (PEN) station, including inquiries, responses, bookings, and service recovery from cargo acceptance to final delivery.
• Build and maintain strong relationships with customers and freight forwarders, ensuring service excellence and effective communication to support revenue growth.
• Support the development and execution of sales and marketing plans for PEN to achieve station sales targets, optimize yield, and improve flight load factors in line with headquarters’ strategies.
• Provide accurate quotations and proposals to customers and new prospects, ensuring compliance with pricing guidelines, risk controls, and profitability requirements.
• Coordinate closely with customers, freight forwarders, and internal teams on commercial and operational matters to meet shipment requirements and enhance customer experience.
• Assist in implementing systems, policies, and procedures within the PEN commercial team to improve productivity, service delivery, and operational efficiency.
• Gather and analyze business, financial, and operational data to identify commercial opportunities and support the achievement of strategic goals

Qualifications and Working Experience

• Diploma or Bachelor’s degree in Business Administration, Sales and Marketing, Supply Chain and Logistics, or STPM or a related field.
• International Air Transport Association (IATA) Certification
• A minimum of 3 to 5 years of experience cargo sales, logistics, freight forwarding, or aviation-related commercial roles, with a thorough understanding of all related processes and documents

Areas of Experience

• Experience in cargo sales, logistics, or freight forwarding.
• Handling customer accounts and building business relationships.
• Basic understanding of cargo operations and airline procedures.
• Knowledge of pricing, capacity, and market trends.
• Able to use MS Office and basic cargo systems.

Personality Traits

• Good communication and interpersonal skills.
• Sales-driven and motivated to achieve targets.
• Customer-focused and responsive.
• Good problem-solving and analytical thinking.Organized and able to manage tasks independently.
• Reliable, professional, and a team player