Senior Executive, Quality Resources

Sunway Medical Centre Penang; Permatang Pauh; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading healthcare facility in Malaysia is seeking a Quality Executive to facilitate quality improvement and patient safety initiatives. The ideal candidate will have a Bachelor's degree in Science or Nursing, along with a minimum of 3 years of experience in relevant roles. Responsibilities include coordinating quality improvement projects, conducting incident investigations, and ensuring compliance with accreditation standards. Candidates with a clinical background are preferred, and strong English skills are a must. This position is located in Penang, Malaysia.

Qualifications

• Minimum 3 years of relevant working experience.
• Candidates with a clinical background are preferred.

Responsibilities

• Perform quality improvement and patient safety activities.
• Coordinate quality improvement projects with department heads.
• Administer hospital-wide incident reporting and investigations.

Skills

Quality improvement tools

Understanding of accreditation standards

Professional English comprehension

Education

Bachelor of Science or Bachelor of Nursing

Job description

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Perform, coordinate & facilitate quality improvement, patient safety activities and clinical effectiveness initiatives to achieve organizational goals. This involves performing the assessment and analysis of operations and processes and working collaboratively with staff and managers to promote, design and implement quality improvements and innovations.

Works to promote quality improvement and innovation and monitor progress towards goals by collecting accurate, timely data to display the quality, cost and service outcome.

Maintains accountability for on-going self-development activities, especially related to presentation facilitation, change management and application of quality improvement activities

Administer hospital-wide incident reporting, review all incidents to ensure corrective and preventive actions are implemented, incidents are graded and learning is communicated

Perform investigation of incident using tools such as Root Cause Analysis (RCA) to identify the root causes of the incident and prevent recurrence.

To consolidate reports and to summarize issues and remedial actions that has been carried out. Reports may need to be communicated to relevant Heads

To be well verse of identifying sentinel event if there is any and report to the superior immediately and conduct full RCA

Report to MOH for the particular MOH reportable incidents

Accreditation and Audits

Help, lead, guide and advise Head of Department in the requirement of accreditation, standards such as Malaysian Society for Quality in Health (MSQH), Joint Commission International (JCI), The Australian Council on Healthcare Standards (ACHS) and etc

Provides content knowledge in the interpretation, implementation and maintenance of all accreditation, national quality assurance standards or regulatory standards to match external requirements.

Clinical Data

Co-ordinate the captured data and analyses clinical information from a variety of internal and external sources relating to patient safety, utilization of resources, system problems, and other quality functions

Identifies trends, variances, deficiencies, and problems utilizing aggregated data and information and works with multidisciplinary teams on improvement efforts

Quality Improvement Projects

Liaises with respective department heads to deliver quality improvement projects

Help to promote leadership for creating a culture of patient safety and works across departments to ensure compliance to accreditation standards, International Patient Safety Goals, and promotes Proactive Risk Management activities

Job Requirements

Education Level: Bachelor of Science / Bachelor of Nursing

Working Experience: Minimum 3 years of relevant working experience

Required Skills: Understand / familiar with quality improvement tools, comprehend professionally in English

Candidates with a clinical background are preferred

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Quality Executive?

Sunway Healthcare is part of the Sunway Group, one of Malaysia's largest conglomerates with core interest in property, construction, education and healthcare. The group currently runs Sunway Medical Centre, which is one of the largest private tertiary hospitals in the region with 636 beds and is accredited with the Australian Council on Healthcare Standards (ACHS). The group is also building 5 more hospitals in different cities in Malaysia which will complete in stages over the next four years.