Senior Executive, Fraud Monitoring

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading bank in Malaysia is seeking a Fraud Monitoring Analyst responsible for monitoring and investigating suspicious activities across banking channels. This role focuses on identifying and mitigating fraud while ensuring compliance with internal and regulatory guidelines. Candidates should have a background in finance or criminology, along with strong analytical and investigative skills. Experience with fraud detection systems and data analysis is essential for success in this role.

Qualifications

• Experience in fraud monitoring, detection, and investigation within banking.
• Strong analytical skills with the ability to identify patterns in data.
• Excellent communication skills for report writing and customer interaction.

Responsibilities

• Monitor and analyze transactions to detect fraudulent activity.
• Investigate suspicious activities and conduct thorough analyses.
• Support fraud detection system enhancements.

Skills

Fraud detection techniques

Data analysis

Investigative skills

Attention to detail

Education

Bachelor's degree in finance, criminology, or a related field

Tools

Fraud detection systems

Data analysis software

Job description

JOB PURPOSE: The Fraud Monitoring Analyst is responsible for monitoring, analyzing, and investigating suspicious activities across various banking channels. This role focuses on identifying, mitigating, and preventing fraudulent transactions while ensuring compliance with internal and regulatory guidelines.

Key Responsibilities

• Fraud Monitoring & Detection:
  • Monitor real-time and post-event transactions across card fraud, and internet banking for suspicious activity
  • Analyze alerts from existing detection systems to identify patterns, anomalies, and emerging fraud trends
  • Conduct in-depth reviews of flagged transactions, documenting findings and escalating confirmed fraud cases
• Investigation & Analysis:
  • Manage fraud alerts and ensure timely escalation, investigation, and resolution of suspicious transactions
  • Investigate suspicious transactions by gathering data from internal systems and external sources
  • Prepare detailed reports on confirmed fraud cases for internal use and regulatory submission
• System Enhancement & Data Analysis:
  • Support the implementation and testing of new fraud detection systems, including the adoption of machine learning models
  • Provide input on system rules and thresholds to improve detection accuracy and reduce false positives
• Policy & Process Improvements:
  • Contribute to the development and refinement of fraud detection standard operating procedures
  • Maintain accurate records of investigations and support audits as required
  • Stay updated on industry best practices, regulatory changes, and emerging fraud schemes
• Authorization:
  • Process authorization requests from Alliance Bank merchants via telephone or other acquiring banks via telephone or fax
  • Process manual mail order/telephone order requests received from merchants
• Customer Service:
  • Support Customer Service Department after office hours
  • Receive reports on lost/stolen cards for both credit/Debit and ATM cards from Alliance Bank cardholders to tag such cards to prevent fraudulent charges on the cards