Senior Executive/ Executive, KL Main Branch

Industrial and Commercial Bank of China (Malaysia) Berhad; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading international banking institution in Kuala Lumpur is seeking a Senior Executive/Executive to provide counter services and ensure accurate financial transactions. The ideal candidate will have a finance degree and at least one year of relevant experience. You'll maintain excellent customer relations, handle inquiries, and contribute to banking operations. This role offers a dynamic environment for growth within the banking sector.

Qualifications

• At least one year of experience in branch/banking operations.
• Conversant in English and Mandarin (spoken and written).
• Fresh graduates are welcome to apply.

Responsibilities

• Provide counter services to customers and perform cash transactions.
• Maintain good relationship with customers and resolve inquiries.
• Perform end-day reconciliation and balancing.

Skills

Good interpersonal skills

Customer relations

Communication skills

PC literacy

Ability to work with minimum supervision

Education

Bachelor degree in finance, banking, accounting or equivalent

Tools

Microsoft Office

Job description

Senior Executive/ Executive, KL Main Branch

To provide counter services to customers and perform prudent financial and non-financial transactions diligently, accurately and timely.

To accept and perform cash transactions, financial transactions (deposit, withdrawal, remittances, end‑day checking and balancing reconciliation, etc.) and non‑financial transactions (account opening, registration of internet banking, etc.) accurately.

To process and perform customers' and internal transactions timely and accurately. Positively verify customer's identification and authenticate customer's banking transactions.

To maintain good relationship with customers. To handle customer inquiries skilfully, resolve customer problems and provide professional banking services / customer services.

To provide information on bank products and services to customers and identify cross‑selling opportunities.

To keep up to date with bank operations policies, procedures and regulatory requirements and ensure transactions performed comply with requirements.

To perform periodical self‑assessment diligently as required, timely report to Head of Branch or his/her delegates for any lapses detected.

To be responsible in ensuring completeness and accuracy of periodical or ad‑hoc data and reports submitted to Head of Branch or his/her delegates, Head Office, parent bank and regulatory authorities.

To perform end‑day reconciliation and balancing.

To perform back‑room functions such as record keeping, data cleaning or any other ad‑hoc duties as assigned by Head of Branch or his/her delegates.

Job Requirements

At least a Bachelor degree in finance, banking, accounting or equivalent from a reputable university.

At least one (1) year of experience in branch/banking operations experience/exposure. Fresh graduates are welcome to apply.

Possess good interpersonal, customer relations and communication skills.

Able to work with minimum supervision and possess positive attitude.

PC literate preferably in Windows Microsoft Office (e.g. Word, Excel, etc.).

Conversant in English and Mandarin (both spoken and written). Proficiency in Mandarin shall be an added advantage while handling Parent Bank's system.

Industrial and Commercial Bank of China (Malaysia) Berhad ("ICBC Malaysia") is a wholly‑owned subsidiary of Industrial and Commercial Bank of China Limited ("ICBC"), one of the world's largest commercial banks. ICBC Malaysia was incorporated in Malaysia on 28 January 2010 with its head office located at Kuala Lumpur City Centre, Malaysia. At present, ICBC Malaysia has established four (4) branches located at Kuala Lumpur, Johor Bahru, Kuching and Labuan. ICBC Malaysia's mission is to provide innovative financial solutions, offer local support for international banking needs, further enhance the strong bilateral and economic ties between Malaysia and China, and to make ICBC the preferred premier bank. Talented and experienced bankers are welcome to join ICBC Malaysia to enrich your working journey and grow together with us. Apply now and make a difference.