Senior Executive, Enforcement Tech Development

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A government agency in Cyberjaya is seeking a skilled professional to lead the development and maintenance of the Enforcement Case Management System (ECMS). This role involves coordinating with multiple teams to ensure the platform meets operational needs and integrates user feedback for improvements. The ideal candidate should possess a degree in Computer Science or Information Technology and have 3 years of experience in cyber security or related fields.

Qualifications

• Minimum 3 years working experience in regulatory and/or information and cyber security domain.
• Able to work independently with minimal supervision and possess good writing and communication skills in English and BM.
• Self-initiated programmes to improve departmental operational efficiency.

Responsibilities

• Lead the planning, enhancement, and maintenance of the ECMS platform.
• Coordinate system modules including statement recording and case progress tracking.
• Translate user feedback into technical requirements and liaise with developers.

Skills

IT / Information Security

Risk Identification and Management

Project Conceptualization & Management

Incident Management

Performance Management

Business Process Management

Governance and Auditing

Legal/Judicial knowledge

Education

Degree in Computer Science or Information Technology

Job description

Job Summary

Leads the development, operation, and continuous improvement of the Enforcement Case Management System (ECMS) under the Enforcement Technology Development Department (ETDD). Responsible for ensuring that the ECMS platform meets operational needs for case tracking, statement taking, IP generation, and cross-divisional data visibility. Acts as the primary point of contact for system users and coordinates closely with technical teams, IOs, and enforcement sector to ensure platform reliability and usability.

Job Responsibilities

1. Lead the planning, enhancement, and maintenance of the ECMS platform to support end-to-end enforcement case processes.
2. Coordinate system modules including statement recording, investigation paper (IP) generation, and case progress tracking.
3. Work closely with the Functional Director and HOD to align ECMS features with operational strategies and compliance standards.
4. Translate user feedback into technical requirements and liaise with developers to implement system improvements.
5. Manage user onboarding, training, and technical support to ensure proper system adoption across enforcement units.
6. Monitor system usage, performance, and data quality, providing regular updates to senior officers.
7. Collaborate with dashboard teams to ensure ECMS data is reflected accurately in enforcement-level visual reporting.
8. Ensure system integrity, access control, and data protection within the ECMS environment.
9. Support testing, rollout, and documentation processes for new ECMS modules or features.
10. Prepare operational reports, user feedback summaries, and improvement proposals for the Functional Director and Head of Department.

Qualification & Work Experience

1. Degree in Computer Science or Information Technology
2. Minimum 3 years working experience in regulatory and/or information and cyber security domain.
3. Must be able to work independently with minimum supervision and possess good writing and communications skills in English and BM.
4. Self-initiated programmes to improve departmental operational efficiency.

Technical Competencies

1. IT / Information Security
2. Risk Identification and Management
3. Project Conceptualization & Management
4. Incident Management
5. Performance Management
6. Business Process Management
7. Governance and Auditing
8. Legal/Judicial knowledge.

Behavioral Competencies

1. Integrity
2. Strategic Thinking
3. Customer orientation
4. Achievement Orientation
5. Problem Solving
6. Analytical Thinking
7. Negotiation Skills
8. Stakeholder Management
9. Teamwork
10. Communications and Presentation Skills
11. Writing skills (BM & English)

Candidate must be willing to work in Cyberjaya