Senior Executive, e-Commerce (Operations)

HABIB Group; Ampang Jaya Municipal Council; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics and supply chain solutions provider in Malaysia seeks an experienced Warehouse Operations Manager. The role includes conducting inventory audits, overseeing order fulfilment, and optimizing warehouse procedures. Ideal candidates have 3–4 years in logistics, strong communication skills, and a preferred degree in Supply Chain Management. This position offers opportunities for hands-on involvement and team leadership.

Qualifications

• Minimum 3–4 years of experience in warehouse or logistics operations.
• Ability to work weekend shifts and willingness to do overtime when required.
• Proficiency in basic computer applications and data entry.

Responsibilities

• Conduct regular inventory audits to ensure stock accuracy.
• Oversee the end-to-end order fulfilment process.
• Optimize operational procedures to meet delivery deadlines.
• Coordinate with customer service to resolve order-related issues.

Skills

Inventory control

Logistics coordination

Operational optimization

Team training and support

Communication skills

Education

Bachelor’s degree in Supply Chain Management, Logistics, or Business Administration

Tools

Warehouse Management Systems (WMS)

Job description

Responsibilities

• Conduct regular inventory audits to ensure stock accuracy.
• Implement effective inventory control measures to prevent discrepancies, shortages, or overstocking.
• Oversee the end-to-end order fulfilment process (picking, packing, and shipping).
• Coordinate with the logistics team to ensure timely dispatch of goods.
• Optimize operational procedures to consistently meet delivery deadlines.
• Design and maintain an efficient warehouse layout.
• Establish systematic storage and retrieval methods.
• Continuously monitor workflows to reduce inefficiencies and eliminate bottlenecks.
• Identify cost-saving opportunities and drive continuous improvement initiatives.
• Utilize warehouse technologies and systems to enhance efficiency.
• Train and support team members in using order processing and inventory management tools.
• Set and enforce quality standards for incoming and outgoing items.
• Implement inspection procedures to quickly identify and address defects or quality issues.
• Conduct training sessions to improve skills, productivity, and teamwork of operations staff
• Ensure security guidelines and conduct regular safety training and respond promptly to any incidents.
• Develop and track key performance indicators (KPIs) for warehouse operations.
• Analyze performance data and implement corrective actions where needed.
• Work closely with the customer service team to resolve order-related issues.
• Ensure accuracy in order picking and on-time deliveries to maintain customer satisfaction.

Requirements

• Minimum 3–4 years of experience in warehouse or logistics operations.
• Ability to work weekend shifts and willingness to do overtime when required.
• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field (preferred).
• Proficiency in basic computer applications and data entry; familiarity with Warehouse Management Systems (WMS) is an advantage.
• Strong communication skills, both verbal and written.
• A team player with the ability to work collaboratively in a fast-paced environment.