Senior Executive - Administration (Customer Relationship Management)

Pavilion Property; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management firm in Kuala Lumpur is seeking a Senior Executive for Administration (Customer Relationship Management). The role involves preparing documentation, managing complaints, and supporting the Customer Care Coordinator team. Candidates must have at least a Diploma in any field and 3 years of relevant experience. Proficiency in Mandarin is essential for effective communication with clients. This position offers a collaborative and dynamic work environment.

Qualifications

• Proficiency in spoken and written Mandarin is essential for this role.
• Minimum 3 years relevant experience required.

Responsibilities

• Prepare pre-VP documentation and liaise with relevant departments.
• Act as back-up for Customer Care Coordinator team.
• Maintain a good tracking system for urgent complaints.

Skills

Excellent communication and interpersonal skills

Strong organizational abilities

Team player with effective collaboration skills

Pleasant personality

Proficiency in spoken and written Mandarin

Education

Minimum Diploma holder in any field

Job description

Senior Executive - Administration (Customer Relationship Management)

• Preparing pre-VP documentation and liaison with all relevant department.
• Preparation of VP kits and key pouches.
• Act as back-up support to Customer Care Coordinator team.
• Managing and compiling Unit Assistance Form (UAF) from Purchasers for units’ urgent issues during DLP.
• Liaise with team technicians, relevant departments, including project management, main contractors to attend to issues submitted via UAF.
• Ensure UAF are accurately recorded and signed off by relevant parties. All data and information are recorded and filed up to date.
• Maintain good tracking system to ensure complaints are attended to on urgent basis.
• Manage office administration duties including but not limited to cleanliness of individual work station and easy retrieval of documents.
• Manage staff attendance record, claims, OT for submission to Group HR on timely basis.
• Ensure office equipment are in good working condition and office supply are fully equipped.

Skills & Knowledge Required

• Excellent communication and interpersonal skills.
• Strong organizational abilities, with attention to detail.
• Pleasant personality.
• Team player with effective collaboration skills.
• Proficiency in spoken and written Mandarin is essential for this role. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Requirements

• Minimum Diploma holder in any field.
• Must possess at least 3 years relevant experience.