Senior E‑Commerce Marketplace Ops Lead (Contract)

Watson's Personal Care Stores Sdn. Bhd.; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading retail chain in Malaysia is seeking an experienced Senior Officer for E-Commerce Marketplace Support. This role involves overseeing marketplace operations, managing seller onboarding, and ensuring effective collaboration with internal teams. Candidates should hold a Diploma or Degree in a relevant field and possess 2-3 years of experience in e-commerce operations. Strong coordination, communication skills, and proficiency in Excel are required. This position is a 1-year contract.

Qualifications

• 2–3 years of experience in e-commerce operations or marketplace management.
• Strong coordination and communication skills are essential.
• Able to work independently and collaborate effectively with cross-functional teams.

Responsibilities

• Oversee daily marketplace operations including seller onboarding, campaign coordination.
• Provide product guidance and onboarding support to new sellers.
• Manage sellers’ promotions and enquiries for online campaigns.
• Track campaign performance and provide analysis and feedback.

Skills

Coordination skills

Communication skills

Proficient in Excel

Marketplace backend tools

Education

Diploma or Degree in Business, E-Commerce, Marketing, or related field

Tools

Excel

Reporting tools

Job description

A leading retail chain in Malaysia is seeking an experienced Senior Officer for E-Commerce Marketplace Support. This role involves overseeing marketplace operations, managing seller onboarding, and ensuring effective collaboration with internal teams. Candidates should hold a Diploma or Degree in a relevant field and possess 2-3 years of experience in e-commerce operations. Strong coordination, communication skills, and proficiency in Excel are required. This position is a 1-year contract.