Senior Director, Technology & Transformation

Singtel; Kuala Lumpur; On-site; MYR 180,000 - 250,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a senior leader to drive technology and digitalisation initiatives across its Global Business Services unit. The role requires overseeing onboarding, process transformation, and stakeholder engagement to enhance service delivery. Candidates should have extensive experience in corporate services, proven leadership capabilities, and a strong grasp of technology trends. Competitive remuneration and growth opportunities await the successful candidate.

Qualifications

• Minimum 15 years in shared services or corporate services with leadership responsibilities.
• At least 7 years in management role leading large implementations or transformations.
• Experience in a matrixed operating model and stakeholder management.

Responsibilities

• Lead IT enablement initiatives for onboarding onto GBS platforms.
• Identify opportunities for process automation and digital transformation.
• Develop and maintain a technology roadmap aligned with GBS objectives.

Skills

Leadership

Stakeholder management

Digital transformation

Financial acumen

Technology understanding

Communication skills

People leadership

Adaptability

Education

Bachelor’s degree in Business Administration, Accounting, IT, or Engineering

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!

This role leads the technology and digitalisation agenda for Singtel’s Global Business Services (GBS) unit, driving IT enablement, process transformation, and digital innovation across different functions and services. The incumbent will be responsible for onboarding Singtel companies onto GBS platforms, improving productivity through digitalisation, and ensuring the adoption of cost-effective technologies that enhance service delivery.

Technology Enablement and Onboarding

• Lead IT enablement initiatives to onboard Singtel companies and associates onto GBS platforms.
• Collaborate with business units to ensure seamless integration of systems and services for GBS work.
• Ensure alignment with Singtel’s enterprise architecture and security standards.

Process Transformation and Digitalisation

• Identify opportunities for automation, simplification, and digitalisation of work processes.
• Drive continuous improvement initiatives to enhance operational efficiency and service quality.
• Champion the use of appropriate advanced technologies to ensure that GBS stay relevant and operate efficiently.

Technology Strategy and Governance

• Develop and maintain a technological roadmap aligned with GBS and Singtel Group objectives.
• Establish governance frameworks to ensure compliance, scalability, and sustainability of digital initiatives.
• Monitor KPIs and SLAs to track the impact of digitalisation efforts on service delivery.

Stakeholder Engagement and Change Management

• Engage with internal stakeholders across Finance, HR, Legal, Procurement, and IT to align digital strategies.
• Lead change management efforts to support adoption of new technologies and processes.
• Provide regular updates to senior leadership on progress, risks, and opportunities of transformation and digitalisation initiatives.

Talent and Capability Development

• Build and lead a high-performing team with expertise in business transformation, digitalisation and IT operations.
• Support upskilling initiatives to develop internal capabilities in emerging technologies

Skills for success

• Bachelor’s degree in Business Administration, Accounting, IT, or Engineering
• At least 15 years of experience in shared services, operations, or corporate services with leadership responsibilities with a large corporation.
• Minimum of 7 years in management role with a proven track record of leading large system implementation or complex transformation projects involving multi-functional stakeholders or across different geographies
• Experience working in a matrixed operating model with exposure to stakeholder management across geographies and business units.
• Strong understanding of technology and applications for enterprise-wide deployment.
• Fully conversant on emerging trends and technologies and how these can be applied to transform end-to-end workflows or processes
• Strong financial and commercial acumen, with experience in cost management, budgeting, and business case development.
• Excellent stakeholder management, communication, and leadership skills.
• Strong people leadership and talent development capabilities, with a track record of building high performing, engaged teams.
• Cultural sensitivity and adaptability to operate effectively in a diverse, cross-border environment.
• Strategic mindset with operational discipline - able to balance day-to-day delivery with long-term transformation goals.

Talent Acquisition Manager: Fiona Mah

Hiring Manager: Ming Jir Tee