Senior Delivery Consultant - Strategic Transformation Program Lead

Amazon Lab126; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global technology leader is seeking a Senior Delivery Consultant - Transformation Program Lead in Kuala Lumpur. This role is crucial in driving strategic change, managing cross‑functional teams, and ensuring successful program execution. Ideal candidates have over 10 years of complex project management experience, with a strong background in IT platform implementation and cloud solutions. The position demands excellent stakeholder management and analytical skills to facilitate continuous improvement and value creation.

Qualifications

• 10+ years of external or internal customer facing, complex and large‑scale project management experience.
• 7+ years of IT platform implementation in a technical and analytical role experience.
• 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience.

Responsibilities

• Spearhead large‑scale strategic change initiatives and transformation programs.
• Drive efforts to boost operational efficiency and elevate customer experience.
• Collaborate with executive team to align program objectives with company vision.
• Develop comprehensive program plans outlining timelines and resources.
• Ensure initiatives align with organizational needs and regulations.

Skills

Project management

Stakeholder management

Cloud solutions

Change management

Analytical skills

Education

Bachelor’s degree or equivalent experience

Job description

The Senior Delivery Consultant - Transformation Program Lead plays a crucial role in driving strategic change and ensuring successful program execution. This individual will lead cross‑functional teams, manage stakeholder expectations, and deliver tangible business value through the implementation of transformation initiatives.

Key Responsibilities

• Spearhead large‑scale strategic change initiatives and transformation programs
• Drive efforts to boost operational efficiency, elevate customer experience, and propel business growth
• Collaborate with executive team to align program objectives with company vision and priorities
• Develop comprehensive program plans outlining timelines, resources, risk mitigation, and communication
• Ensure initiatives align with organizational needs, regulations and market dynamics

Program Strategy and Planning

• Collaborate with executive stakeholders to define the strategic vision, objectives and scope of transformation programs
• Develop and manage comprehensive program plans, including timelines, resource allocation, risk mitigation strategies and communication plans
• Ensure alignment between program goals and organisational priorities, considering business needs, regulatory requirements and market trends

Program Execution and Delivery

• Lead cross‑functional teams, ensuring effective collaboration, communication and coordination across different departments and stakeholder groups
• Oversee the execution of program initiatives, monitoring progress and ensuring adherence to established timelines and budgets
• Identify and address potential risks, issues and dependencies that may impact program success
• Implement robust change management processes to facilitate the smooth adoption of new processes, systems or organisational structures

Stakeholder Management and Communication

• Build and maintain strong relationships with executive leadership, program sponsors and key stakeholders
• Communicate program status, progress and achievements to stakeholders through regular reporting and presentations
• Facilitate effective decision‑making by providing insights, analysis and recommendations based on program data and industry best practices
• Manage stakeholder expectations, address concerns and resolve conflicts that may arise during program execution

Continuous Improvement and Benefits Realisation

• Establish and monitor program success metrics, ensuring alignment with desired business outcomes and value creation
• Conduct post‑implementation reviews to assess program effectiveness, identify areas for improvement and capture lessons learned
• Collaborate with relevant teams to sustain program benefits and drive continuous improvement initiatives

Qualifications

• 10+ years of external or internal customer facing, complex and large‑scale project management experience
• 7+ years of IT platform implementation in a technical and analytical role experience
• 5+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
• Bachelor’s degree, or 10+ years of professional or military experience