Senior Customer Success & Operations Manager (Pengurus Kanan, Kejayaan Pelangganan & Operasi)

Hire Seniors Malaysia - Mature & Experienced Professionals, Seniors & Retirees; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Part time

Job summary

A leading financial services firm in Kuala Lumpur seeks a mature and experienced individual for the role of Senior Manager, Customer Success & Operations. This part-time position requires over 10 years of experience in customer success or operations, a strong background in financial services, and a proven ability to manage enterprise clients. The role combines strategic oversight with hands-on customer relationship management, offering competitive pro-rated compensation and professional development opportunities.

Benefits

Competitive compensation

Professional development

Flexible work schedule

Qualifications

• 10+ years in customer success, operations, or account management.
• Experience in financial services, enterprise software, or fintech preferred.
• Strong analytical skills and process improvement expertise.

Responsibilities

• Design and implement customer onboarding and success programs.
• Serve as senior escalation point for enterprise clients.
• Streamline customer support and technical implementation processes.

Skills

Customer success management

Operational excellence

Analytical skills

Mentorship

Stakeholder management

Job description

Full time

3mo ago, from Hire Seniors Malaysia - Mature & Experienced Professionals, Seniors & Retirees

Our Client delivers AI-powered financial workflow automation to large enterprises, processing millions in bills while ensuring 99.9% accuracy and significant cost savings. Their platform integrates with enterprise systems and banking partners.

The company now seeks to hire a mature and experienced individual as Senior Manager, Customer Success & Operations.

Responsibilities

• Customer Success Strategy: Design and implement customer onboarding and success programs
• Client Relationship Management: Serve as senior escalation point for enterprise clients
• Operational Excellence: Ensure 99.9% system reliability and customer satisfaction
• Process Optimization: Streamline customer support and technical implementationprocesses
• Team Development: Mentor junior team members and establish best practices
• Cross-Functional Coordination: Work with technical teams on customer requirements

Performance Metrics

Establish and monitor KPIs for customer success and retention.

Requirements

The successful candidate would be an experienced operations professional with a deep understanding of enterprise customer success, financial operations, and technology implementation. This is specifically a part‑time role (2-3 days per week) combining strategic oversight with hands‑on customer relationship management.

• Experience: 10+ years in customer success, operations, or account management
• Industry Background: Financial services, enterprise software, or fintech preferred
• Technical Understanding: Comfortable with APIs, integrations, and financial systems
• Leadership Skills: Experience building and managing customer success teams
• Problem‑Solving: Strong analytical skills and process improvement expertise
• Communication: Excellent stakeholder management across technical and business teams
• Mentorship: Enjoys developing junior talent and sharing knowledge

Compensation & Opportunities

• Part-Time Excellence: 2-3 days per week with focused, high-impact activities
• Competitive Compensation: Pro‑rated salary competitive
• Professional Development: Work with cutting‑edge AI and fintech technology
• Industry Impact: Help establish new standards in AI‑powered financial operations
• Knowledge Sharing: Transfer expertise to next generation of professionals