Senior Customer Service Operations Leader

BD Agriculture (Malaysia) Sdn Bhd; Klang City; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading agricultural firm in Klang City is seeking an experienced operations manager to lead their customer service team. You will be responsible for managing customer feedback and ensuring operational efficiency. The ideal candidate has over 5 years in customer service management, proven leadership skills, and a strong technical background. This role offers opportunities for growth and a dynamic work environment. You will work closely with multiple departments to deliver exceptional customer experiences.

Qualifications

• 5+ years in customer service or operations management, with at least 2 years in a leadership role.
• Experience in customer success models and customer excellence.
• Knowledge of electrical systems, installation, and maintenance processes.
• Ability to manage multiple projects and work under pressure.

Responsibilities

• Manage and lead the customer service operation team.
• Develop and implement streamlined processes and workflows.
• Oversee the installation and maintenance of technical systems.
• Prepare and present project status reports to management.

Skills

Leadership

Organizational skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s Degree in business, project management, or related field

Tools

Project management tools

Job description

A leading agricultural firm in Klang City is seeking an experienced operations manager to lead their customer service team. You will be responsible for managing customer feedback and ensuring operational efficiency. The ideal candidate has over 5 years in customer service management, proven leadership skills, and a strong technical background. This role offers opportunities for growth and a dynamic work environment. You will work closely with multiple departments to deliver exceptional customer experiences.