Senior Customer Data Analyst

Emerson Automation; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company located in Penang, Malaysia, is seeking a professional for a data governance role. The candidate will manage account data across systems like Oracle and SFDC, ensuring compliance with governance policies while driving process improvements. This position requires a Bachelor's degree, 5 years of experience in sales operations, strong analytical skills, and proficiency in data visualization tools like Tableau and Power BI. The role involves communication with stakeholders and leading projects to enhance data quality.

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven experience of 5 years with sales operations and customer datasets preferred.
• Solid analytical & problem‑solving skills.
• Advanced Excel skills for data analysis and reporting.
• Ability to create and understand SQL data queries.

Responsibilities

• Review and validate master organizations and perform account maintenance.
• Work alongside CMDM teams to improve process efficiencies.
• Monitor adherence to governance policies and procedures.
• Conduct data analysis to audit data elements.
• Communicate professionally with users and management.

Skills

Sales operations

Data analysis

Analytical skills

Problem-solving

Interpersonal skills

Education

Bachelor’s degree or equivalent experience

Tools

Excel

SQL

Tableau

Power BI

Snowflake

Job description

You will be the guardian of NI account, territory and resource data assets across our many systems like Oracle, Data Warehouse, and SFDC by adhering to business rules, best practices and representing the regional needs of their stakeholders to reduce operational friction, enable decision making on enterprise investments and represent the needs of sales and customer data stakeholders.

This role also influences future requirements for improvements to our customer data models as well as ensuring compliance with data governance policies and resolution of data quality issues. You will be a key member of the Global Analytics team and have an opportunity to work in a fast-paced, highly collaborative environment.

Core Job Responsibilities

• Review, validate and recommend master organizations and perform account maintenance/standardization to ensure accuracy
• Work alongside our CMDM teams to recommend changes related to new account setup and maintenance to improve process efficiencies
• Partner with other areas beyond Customer Data Management to leverage data to drive key sales processes
• Provide subject matter expertise to determine appropriate data values when conflicts arise
• Monitor adherence to governance policies and procedures
• Conduct appropriate data analysis to review and audit data elements
• Interface with cross-functional teams to support and validate teammate adherence to master data policies
• Design and execute best business practices for mass data updates as needed
• Serve as a subject matter expert (SME) for account hierarchies, Customer Data Integration linkage, and overall governance operations
• Communicate timely and professionally to users, management, and senior leadership with repetitive issues
• Develop standard procedures, user guides, and other necessary training and job aid materials
• Lead and work on ad hoc regional and global projects

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven experience of 5 years with sales operations, territories, quotes, order management and other customer datasets preferred.
• Solid analytical & problem‑solving skills.
• Process orientation, detail focused, ability to multi‑task.
• Ability to work with a team as well as independently.
• Strong interpersonal skills; positive business relationships.
• Advanced Excel skills for data analysis and reporting.
• Proficiency in data visualization tools (such as Tableau, Power BI, Snowflake) for reporting and presenting data insights is an added advantage.
• Ability to create and understand SQL data queries.
• Result‑oriented and Self‑Motivated.
• Ability to thrive in a fast‑paced environment and meet deadlines.
• Expert understanding of business stakeholders’ organization (Sales, Marketing, Support, BU, Services), strategy, goals and processes.
• Thorough understanding of the business need and impact for a stakeholder and providing expert recommendations on a wide range of cross‑functional initiatives.
• Good understanding and ability to build consensus and influence peers and stakeholders within organization.
• Successful delivery on projects milestones and foresee future business needs.
• Coaching others in a way that helps them in their professional development.
• Demonstrating a high level of Autonomy and Independence when making decisions.