Senior CSM & Enterprise Growth Lead - APAC (Remote)

Capcon Asia; Remote; MYR 70,000 - 350,000; Full time

Job summary

A prominent tech firm in Kuala Lumpur is seeking a Senior Customer Success & Account Manager to lead customer success engagements and manage relationships with enterprise clients. The ideal candidate has over 8 years of experience and a proven track record in SaaS. This role is remote-first, requiring fluency in Mandarin and offers a competitive commission structure. If you excel in driving product adoption and managing complex stakeholder relationships, we invite you to apply.

Qualifications

• 8+ years of experience in Customer Success or Account Management.
• Proven track record with enterprise clients in SaaS.
• Fluency in Mandarin is required.

Responsibilities

• Lead customer success engagements post-implementation.
• Serve as the key point of contact for enterprise clients.
• Drive product adoption and retention across accounts.

Skills

Customer Success

Account Management

SaaS

Fluency in Mandarin

Commercial mindset

Job description

A prominent tech firm in Kuala Lumpur is seeking a Senior Customer Success & Account Manager to lead customer success engagements and manage relationships with enterprise clients. The ideal candidate has over 8 years of experience and a proven track record in SaaS. This role is remote-first, requiring fluency in Mandarin and offers a competitive commission structure. If you excel in driving product adoption and managing complex stakeholder relationships, we invite you to apply.