Senior Client Care & Coordination Specialist

LIM SOH & GOONTING (JOHOR BAHRU BRANCH); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local company in Kuala Lumpur is seeking a Customer Service Representative responsible for handling incoming and outgoing inquiries via email, WhatsApp, or phone. Candidates should have at least 3 years of related experience and must be fluent in Mandarin, English, and BM. The role involves coordinating with various departments, updating clients on payment statuses, and managing multiple tasks under pressure. Weekend shifts are required, along with good communication skills and time management capabilities.

Qualifications

• Minimum 3 years of related work experience.
• Able to work under pressure of multi-tasks.
• Weekend shift (full day & shift allowance).

Responsibilities

• Handle inbound/outbound enquiries from Developer/Agency/Client.
• Coordinate with related department on document preparation.
• Follow up on client payment.
• Update/check status & follow up documents.

Skills

Fluent in spoken and written Mandarin

Good communication skills

Computer literacy

Time management

Self-motivated

Ability to work independently

Education

SPM/Diploma

Tools

Microsoft Office

Job description

A local company in Kuala Lumpur is seeking a Customer Service Representative responsible for handling incoming and outgoing inquiries via email, WhatsApp, or phone. Candidates should have at least 3 years of related experience and must be fluent in Mandarin, English, and BM. The role involves coordinating with various departments, updating clients on payment statuses, and managing multiple tasks under pressure. Weekend shifts are required, along with good communication skills and time management capabilities.