Senior Business Analyst - Account Management Operations_942

Allianz; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading global insurance and asset management firm in Kuala Lumpur is seeking a Senior Business Analyst to lead their Account Management Operations team. The successful candidate will oversee back-office operations, ensuring compliance with contractual obligations while driving efficiency and productivity improvements. This role requires strong analytical skills, team leadership, and a proactive approach. The ideal applicant has at least 5 years of experience in business analysis or account management operations. Join us in building a better future for our customers.

Qualifications

• Minimum of 5 years of experience in business analysis or account management operations, with at least 2 years in a senior or team lead role.
• Demonstrated experience in accounts receivable management and contract compliance.
• Strong analytical and problem-solving skills with a creative and resourceful approach.

Responsibilities

• Lead a small team within the Account Management Operations function.
• Drive collaboration and support the Planning Dialogue.
• Oversee accounts receivables and compliance with service contracts.
• Implement initiatives to improve productivity and operational efficiency.

Skills

Analytical Thinking

Problem Solving

Coaching & mentoring

Collaboration

Adaptability

Initiative

Education

Bachelor’s degree in Business Administration, Finance, or a related field

Job description

Senior Business Analyst - Account Management Operations_942

We are seeking a highly capable and results‑driven Senior Business Analyst to lead our Account Management Operations team. This role is integral to the effective management of back‑office account operations, with a focus on accounts receivable, service contract compliance, and operational efficiency. The successful candidate will demonstrate a dynamic personality, strong leadership, analytical rigor, and a proactive mindset to drive continuous improvement across the account management remit.

Key Responsibilities

• Lead a small team within the Account Management Operations function, ensuring high performance and accountability.
• Drive, collaborate and support the Planning Dialogue in accordance to the Allianz standards and requirements.
• Oversee the facilitation and tracking of accounts receivables, including aging analysis and monthly reporting.
• Ensure full compliance with operating entity (OE) service contracts, maintaining accurate documentation and adherence to contractual obligations.
• Supervise and validate quotes for invoicing, ensuring alignment with OE Budget and Planning Dialogue values.
• Identify and implement initiatives to improve productivity and operational efficiency across the account management scope.
• Collaborate with cross‑functional teams to resolve issues and enhance workflow effectiveness.
• Collaborate with OE stakeholders and drive account aging, disputes resolutions and contracting execution aligned with Account Management Lead/s.
• Foster a culture of ownership, innovation, and continuous improvement within the team.
• Prepare and maintain comprehensive documentation, dashboards and reports to support transparency and stakeholder engagement.

Account Management Operations focus areas

• Invoice: Validate E‑quotes and alignment for invoicing to customer.
• Disputes: Own, manage and negotiate dispute resolutions with key internal/external stakeholders. Including reporting.
• Contracting: Scope and execute contracting workflow with customers and ensure execution. Close all contractual gaps. Weekly status reporting for Account Managers & Stakeholders.
• Collections: Drive and facilitate collection discussions with key internal/external stakeholders.
• Budgeting: Contribute and support Account Manager to drive the annual PD process and dialogue with customer and internal stakeholders.
• OE reports: Ensure/support the generation of reports aligned with both customer and Account Manager expectations.

Key Competencies

• Coaching & mentoring: Ability to guide and develop a high‑performing team.
• Analytical Thinking: Skilled in interpreting complex data and identifying actionable insights.
• Problem Solving: Demonstrates creativity and tenacity in resolving operational challenges.
• Collaboration: Works effectively with diverse teams and stakeholders.
• Accountability: Takes ownership of outcomes and drives initiatives to completion.
• Adaptability: Thrives in dynamic environments and adjusts to shifting priorities.
• Initiative: Proactively identifies opportunities for improvement and acts decisively.

Job Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in business analysis or account management operations, with at least 2 years in a senior or team lead role.
• Demonstrated experience in accounts receivable management and contract compliance.
• Strong analytical and problem‑solving skills with a creative and resourceful approach.
• Proficiency in financial reporting and budget alignment processes.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal‑opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let’s care for tomorrow.