Senior Barista

Reveillon Group Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established café in Kuala Lumpur is seeking a passionate and experienced Senior Barista to lead beverage operations and deliver outstanding customer experiences. The ideal candidate will have 2–3 years of barista experience, including a senior or lead role, strong coffee knowledge, and excellent customer service skills. This position involves crafting high-quality beverages, supervising junior staff, and maintaining the café’s hospitality standards.

Benefits

Accommodation Provided

Allowance Provided

Qualifications

• Minimum 2–3 years’ experience as a Barista, with at least 1 year in a senior or lead role.
• Strong knowledge of coffee beans, brewing methods, and latte art.
• Excellent customer service and interpersonal skills.
• Proficient in English and Bahasa Malaysia; Mandarin is an advantage.

Responsibilities

• Lead beverage operations and deliver outstanding customer experiences.
• Prepare and serve all coffee and specialty beverages according to company standards.
• Engage with customers, handle feedback, and ensure customer satisfaction.
• Support training and supervision of junior baristas.

Skills

Customer service

Beverage preparation

Team leadership

Coffee knowledge

Job description

Requirements

• Minimum 2–3 years’ experience as a Barista, with at least 1 year in a senior or lead role.
• Strong knowledge of coffee beans, brewing methods, and latte art.
• Excellent customer service and interpersonal skills.
• Team-oriented, dependable, and able to lead by example.
• Ability to work under pressure and maintain service quality during peak hours.
• Proficient in English and Bahasa Malaysia; Mandarin is an advantage.
• Willing to work flexible hours, including weekends and public holidays.

Responsibilities

About the Role

Reveillon Group is looking for a passionate and experienced Senior Barista (Café) to lead beverage operations and deliver outstanding customer experiences in our café outlets.

As a Senior Barista, you will be responsible not only for crafting high-quality coffee and beverages but also for supporting the training of junior baristas, maintaining consistency, and ensuring a welcoming café atmosphere that reflects company’s hospitality standards.

Key Responsibilities

1. Beverage Preparation & Quality Assurance

• Prepare and serve all coffee, tea, and specialty beverages according to company recipes and presentation standards.
• Ensure beverage quality, consistency, and accuracy during every service period.
• Operate and maintain espresso machines, grinders, and brewing tools properly.
• Conduct daily calibration of coffee machines and grinders to maintain flavor balance and extraction quality.
• Monitor freshness of ingredients, milk, and syrups to ensure top quality at all times.

2. Customer Service Excellence

• Deliver warm, professional, and attentive service to every guest.
• Engage with customers, share product knowledge, and make personalized drink recommendations.
• Handle feedback or complaints in a courteous and solution-oriented manner.
• Build rapport with regular guests and promote a positive café experience.

3. Team Leadership & Training

• Support the Outlet Manager in training, guiding, and supervising Baristas.
• Lead by example in beverage preparation, customer service, and cleanliness standards.
• Assist in onboarding new team members and maintaining updated beverage SOPs.
• Motivate the bar team to achieve service excellence and consistency.

4. Operational & Inventory Support

• Assist in daily operations including ordering, stock control, and inventory management.
• Ensure sufficient par levels of coffee beans, milk, and beverage ingredients.
• Maintain cleanliness and hygiene in bar and café areas according to company and regulatory standards.
• Participate in daily opening and closing duties, including equipment cleaning and cash handling (if assigned).

5. Brand Standards

• Uphold company’s brand image and hospitality values through quality, presentation, and professionalism.
• Maintain food safety, hygiene, and cleanliness at all times according to company SOPs.

Benefits

Allowance Provide

Accommodation Provided