Senior Associate - Operations (Subang Jaya)

WNS Global Services, Inc.; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPM company in Malaysia is seeking a Senior Associate - Operations to drive process compliance and conduct root cause analysis for continuous improvement. The ideal candidate will possess strong analytical, problem-solving, and people management skills, along with good knowledge of Excel and Power BI. Responsibilities include timely reporting and facilitating communication among team members. This role may require flexible working hours including evenings and night shifts.

Qualifications

• Strong analytical and creative problem-solving skills.
• Good command over English.
• Concern for accuracy and improvement orientation.

Responsibilities

• Conduct root cause analysis for process improvements.
• Drive process compliance and conduct MSA/FMEA.
• Provide timely reports and daily updates to team members.

Skills

Analytical skills

Problem-solving skills

People management skills

Attention to detail

Teamwork

Excel knowledge

Power BI knowledge

Creativity

Client communication

Job description

Senior Associate - Operations (Subang Jaya)

Conduct root cause analysis for process improvements, conduct MSA/FMEA as per schedule.

Drive and conduct process compliance, conduct baseline and analyze CTQ’s,

Drive brainwave in the process, drive open forums/best practice sharing sessions, GB six sigma improvement project to be certified, successfully completed YB DMAIC training and GB test within 12 months of role.

Successfully complete ISO training. Working on the product and helping the team members to achieve deadlines.

Provide timely reports, daily update to all team members, updates and system entries as required by internal and external management.

Client communications, BW drives, ISO deployment, facing ISO internal audits, facing risk audits.

Has strong deposition to learn, strong analytical skills and creative problem solving skills.

Concern for accuracy and improvement orientation.

Process knowledge, good Excel knowledge, knowledge of Power BI,

Ready to work in extending hours and evening and night shifts.

Good command over English.

People management skills, problem solving / conflict management.

Attention to detail, teamwork and ability to handle stress.

Person specification/competency/JDQMS deployment in process, run the Six Sigma projects for process improvement, manage the escalations.

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Information & Communication Technology More than 10,000 employees

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company, co‑creating innovative, digital‑led transformational solutions for 400+ clients across 13 countries. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client.

Our 57,000+ employees from 64 delivery centers worldwide work passionately towards enabling businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities. Our global footprint strides across 13 countries – including Canada, China, Costa Rica, India, Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

For more information, visit www.wns.com.

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network. Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.