Senior Associate, Major Claims

AIA Shared Services Sdn. Bhd.; Cyberjaya; Hybrid; MYR 200,000 - 250,000; Full time

Job summary

A leading insurance service provider is seeking a Senior Associate for Major Claims in Cyberjaya, Malaysia. The role involves processing claims and ensuring high-quality service delivery. Candidates should have a minimum of 2 years of experience in Major Claims and relevant educational qualifications. The position offers extensive medical coverage, additional EPF contributions, hybrid working arrangements, and opportunities for professional development.

Benefits

Extensive medical and hospitalization coverage

Additional employer EPF contribution

Dental and optical benefits

Professional membership sponsorship

Hybrid working arrangements

Employee share purchase plan

Qualifications

• Minimum 2 years Major Claims experience (death, critical illness, and/or total permanent disability).
• Experience in Life insurance is an added advantage.
• Self-motivated and customer-driven.

Responsibilities

• Process Major claims within Claims Approval Authority.
• Support in developing skills for Major Claims Assessors.
• Ensure individual quality and productivity benchmarks.

Skills

Claims processing

Customer service

Data analysis

Problem-solving

Education

Education qualification in Biomedical, Biology, Medicine, Nursing or related fields

Job description

Senior Associate, Major Claims (Death, Critical Illness and/or TPD)

Provides high‑quality claims services in authorized claims transactions for Major Claims (Death, Critical Illness, Total or Partial Permanent Disability and Payor Benefit) within the required benchmarks and in line with the Company and department goals.

• Register, reserve, assess, review, investigate, approve and process payment for Major claims within own Claims Approval Authority and recommend to higher level for claims above authority.
• Provide support in building and developing complete skill sets for Major Claims Assessors.
• Ensure meeting individual quality, turnaround time and productivity benchmark.
• Assist in data analysis for reporting and trends analysis.
• Perform other responsibilities periodically assigned by immediate manager to meet business requirements.

Requirements

• Education qualification in Biomedical, Biology, Medicine, Nursing or related fields.
• Minimum 2 years Major Claims experience (death, critical illness and/or total permanent disability).
• Experience in Life insurance is an added advantage.
• Self‑motivated and customer‑driven.
• Sound problem‑solving skills.

We will be relocating from Cyberjaya to IOI Tower 1, Putrajaya in 2026.

AIA Shared Services (AIASS) is a subsidiary of AIA Group Limited, a leading pan‑Asian life insurance group. With over 1,600 employees, AIASS focuses on delivering best‑in‑class services to support the AIA Group’s operations.

Perks and benefits include extensive medical and hospitalization coverage, additional employer EPF contribution, dental and optical benefits, professional membership sponsorship, hybrid working arrangements and an employee share purchase plan.