Senior Associate Engineer, Technical Operations

NTT Communications; Cyberjaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global technology firm is seeking a Cross Technology Managed Services Engineer (L2) in Cyberjaya, Malaysia. This role involves maintaining clients' IT infrastructure and resolving technical incidents to ensure high service quality. You will manage incidents, collaborate closely with teams, and ensure effective communication. An opportunity to thrive in a diverse workplace, making a significant impact with your expertise.

Responsibilities

• Maintaining clients' IT infrastructure and systems.
• Proactively monitoring, identifying, investigating, and resolving technical incidents.
• Managing work queues and addressing incidents within agreed SLAs.

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.

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