Senior Associate– Data & Analytics Support, Maintenance, and Administration

McDonald's; Selangor; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading fast-food corporation in Selangor is seeking a Senior Associate for Data & Analytics Support, responsible for overseeing the operation of data systems, managing incident resolution, and optimizing analytics processes. The ideal candidate will have over 5 years of experience in data management, strong project management skills, and a solid background in SQL and ETL tools. This role offers opportunities for continuous improvement and team leadership within a dynamic environment.

Qualifications

• 5+ years of experience in data management, analytics support, or IT operations.
• At least 2 years in a managerial or leadership role.
• Strong background in data system support and maintenance.

Responsibilities

• Oversee the operation of data warehouses and analytics platforms.
• Manage incident resolution and optimize data processes.
• Lead the evaluation of new tools to enhance productivity.

Skills

SQL

Project management

Data integration tools

Analytical skills

Communication

Education

Bachelor’s degree in computer science or related field

Tools

ETL platforms

Cloud technologies (AWS, Azure, Google Cloud)

Job description

Senior Associate– Data & Analytics Support, Maintenance, and Administration

Oversee day-to-day operation of data warehouses, databases, data lakes, and analytics platforms, ensuring systems are stable, reliable, and performing optimally.

Manage incident resolution, including investigating, troubleshooting, and resolving data-related issues in a timely manner to minimize operational disruption.

Continuously monitor performance and optimize queries, ETL pipelines, and other data processes for efficiency and reliability.

Perform regular system maintenance, including software upgrades, patches, and backups to ensure high availability of data systems.

Oversee the execution of maintenance and support projects, ensuring timelines are met and resources are used effectively. Manage team activities to support project deadlines and deliverables.

Develop and refine operational processes, workflows, and best practices for data support and maintenance. Ensure the team follows standardized procedures to ensure consistency and efficiency.

Ensure all systems, processes, and issues are well-documented, and produce regular reports on system health, incident resolution, team performance, and resource allocation.

Assist in managing the departmental budget for tools, licenses, infrastructure, and training, ensuring financial efficiency within the department.

Work with data engineers, business analysts, and IT teams to ensure that support and maintenance activities align with business needs and analytics objectives.

Manage relationships with third-party service providers, ensuring that vendors meet service level agreements (SLAs) and adhere to agreed-upon delivery timelines.

Ensure that all data systems comply with relevant security, privacy, regulatory requirements and work closely with security teams to monitor data integrity and safeguard sensitive information.

Lead the evaluation and adoption of new tools or technologies to improve the efficiency of data analytics systems and enhance team productivity.

Identify opportunities for continuous improvement in both technical and administrative aspects of data systems. Introduce automation or other process improvements to reduce manual tasks and increase system uptime.

Requirements

• Bachelor’s degree in computer science, Information Technology, Data Science, Engineering, or a related field. Advanced degrees or certifications are a plus.
• 5+ years of experience in data management, analytics support, or IT operations, with at least 2 years in a managerial or leadership role.
• Strong background in data system support and maintenance, including databases, ETL pipelines, data platforms, and analytics tools.
• Proven track record of managing technical teams and leading them through troubleshooting, maintenance, and operational challenges.
• Solid understanding of administrative functions such as resource management, team performance, and budgeting.
• Expertise in SQL, database management, and data integration tools (ETL platforms, reporting tools, cloud technologies).
• Familiarity with cloud platforms (AWS, Azure, Google Cloud).
• Exceptional project management skills with the ability to manage cross-functional teams and maintain project timelines.
• Strong documentation skills and experience in preparing management-level reports.
• Ability to balance technical duties with administrative functions, such as budgeting, scheduling, and team management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills to engage effectively with both technical and business teams.
• Ability to prioritize tasks, work under pressure, and handle competing deadlines.