Senior Application Support Specialist (Node.js, MongoDB & Permanent US Shift)

DHL; Cyberjaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global logistics and technology firm is seeking a Senior Application Support Specialist to provide high-level support for business applications. The ideal candidate will have over 6 years of experience, strong knowledge of Node.js and MongoDB, and will work on a permanent US shift. This role offers hybrid work arrangements and extensive benefits, fostering a supportive and innovative team environment.

Benefits

Hybrid work arrangements

Unlimited outpatient and inpatient medical coverage

Personalized flexi benefit plan

Flexible public holiday selections

Free parking space at modern offices

Qualifications

• 6+ years of experience in application support.
• Strong proficiency in Open-Source MEAN stack.
• Ability to work independently under pressure.

Responsibilities

• Provide 2nd level support for complex technical issues.
• Demonstrate ownership of assigned events until restoration.
• Collaborate with support teams and external suppliers.

Skills

Node.js

MongoDB

Problem-solving expertise

Communication skills

Interpersonal skills

Cloud technologies (Docker, Kubernetes)

Git Actions

Jenkins

ITIL Practices

DevOps Tools

Education

Bachelor’s or Master’s degree in computer science

Job description

Overview

Your IT Future, Delivered Senior Application Support Specialist (Node.js, MongoDB & Permanent US Shift)

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered. At IT Services, we are passionate about technology. Our DGF SameDay US team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #ApplicationSupport

Responsibilities

• You are expected to provide 2nd level support and problem-solving expertise concerning complex technical issues of application, infrastructure, data processing, tools, etc., to ensure that a robust, maintainable, high-quality, standards-compliant business applications software environment is developed and maintained. Ensure that all agreed targets, SLA and metrics are met.
• Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers. Maintain quality standards and policies. Identify opportunities for improvement. Liaise with the development team to overcome known problems and fulfil user needs.

Requirements

• Bachelor’s or Master’s degree in computer science
• 6+ years of experience in application support
• Strong communication and interpersonal skills
• Willing to work on permanent US shift
• Proficiency in Open-Source MEAN stack (Priority of Node.js & MongoDB)
• Familiarity with cloud containerization technologies (Docker, Kubernetes)
• Strong experience with continuous integration and continuous deployment practices and tools like Git Actions, Jenkins
• Strong knowledge of handling production incidents, troubleshooting & resolving issues within SLA, providing solutions to the problem tickets and managing changes
• Familiarity with ITIL Practices, DevOps Tools, Cloud Certifications is a plus
• You should work independently, prioritize and organize your tasks under time and workload pressure
• You can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful

Benefits

• Hybrid work arrangements to balance in-office collaboration and home flexibility
• Outpatient (unlimited) and inpatient medical coverage for employees
• Personalized flexi benefit plan for you and your family
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones
• Modern offices with free parking space

Team and culture

Great Team
Hi, my name is Srinivasan Sivaprakasam and I’m a team manager. I started my career at DHL IT Services back in 2018, when I took a role as Team Lead’s 1st position in DHL in the DGF-FCM team. Gaining more hands-on experience with field has always fascinated me. From there, I moved fast through the company ladder and soon landed a Manager’s 2nd position in DHL role. In 2022, I moved to a management role, being Manager’s for different product. Together with the strong support of a multinational & diverse team, we are working on our common ambition – technology. Looking forward to having you onboard!

Equal opportunity

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.