Senior Application Support Specialist (Node.js, MongoDB & Permanent US Shift)

DHL Germany; Cyberjaya; On-site; MYR 100,000 - 140,000; Full time

Job summary

A leading logistics company in Cyberjaya is seeking a Senior Application Support Specialist to provide 2nd level support for complex issues. The ideal candidate will have expertise in the Open-Source MEAN stack and containerization technologies, along with strong communication skills. This role allows for hybrid work arrangements and offers extensive medical coverage.

Benefits

Outpatient and inpatient medical coverage

Personalized flexi benefit plan

Choose day off from public holidays

Modern offices with free parking

Qualifications

• 6+ years of experience in application support.
• Ability to work independently and prioritize tasks.
• Fluency in spoken and written English.

Responsibilities

• Provide 2nd level support for complex technical issues.
• Collaborate with support teams to resolve incidents.
• Ensure quality standards and policies are maintained.

Skills

Open-Source MEAN stack proficiency (Node.js & MongoDB)

Cloud hosting in OpenShift

Containerization and CI/CD knowledge

Strong communication and interpersonal skills

Education

Bachelor’s or Master’s degree in computer science

Tools

Docker

Kubernetes

Git Actions

Jenkins

Job description

Your IT Future, Delivered

Senior Application Support Specialist (Node.js, MongoDB & Permanent US Shift)

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our DGF SameDay US team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment.

Grow together
You are expected to provide 2nd level support and problem-solving expertise concerning complex technical issues of application, infrastructure, data processing, tools etc. to ensure that a robust, maintainable, high-quality, standards-compliant business applications software environment is developed and maintained. Ensures that all agreed targets, SLA and Metrics are met.

Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers. Maintains quality standards and policies. Identifies opportunities for improvement. Liaises with the development team to overcome known problems and fulfil user.

Responsibilities

Ready to embark on the journey? Here’s what we are looking for:
As a Senior Application Support Specialist, having proficient knowledge in MEAN Stack is a must. Very good knowledge of Cloud hosting in OpenShift, Containerization and CI/CD will also be an integral part of this role.

Qualifications

• Bachelor’s or Master’s degree in computer science
• 6 + years of experience in application support
• Strong communication and interpersonal skills
• Willing to work on permanent US shift
• Proficiency in Open-Source MEAN stack (Priority of Node.js & MongoDB)
• Familiarity with cloud containerization technologies (Docker, Kubernetes)
• Strong experience with continuous integration and continuous deployment practices and tools like Git Actions, Jenkins etc.
• Strong knowledge of handling production incidents, troubleshooting & resolving issues within SLA, providing solution to the problem tickets and managing changes
• Familiarity with ITIL Practices, DevOps Tools, Cloud Certifications is a plus
• You should work independently, prioritize and organize your tasks under time and workload pressure.
• You can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

Benefits

• Hybrid work arrangements to balance in-office collaboration and home flexibility
• Outpatient (unlimited) and inpatient medical coverage for employees
• Personalized flexi benefit plan for you and your family
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones
• Modern offices with free parking space

Great Team Hi, my name is Srinivasan Sivaprakasam and I’m a team manager. I started my career at DHL IT Services back in 2018, when I took a role as Team Lead’s 1st position in DHL in the DGF-FCM team. Gaining more hands-on experience with field has always fascinated me. From there, I moved fast through the company ladder and soon landed a Manager’s 2nd position in DHL role. In 2022, I moved to a management role, being Manager’s for different product. Together with the strong support of a multinational & diverse team, we are working on our common ambition – technology. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.