Senior Analyst, Services Project Program Management

Dell; Seberang Perai; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Penang seeks a Services Project/Program Management Senior Analyst to manage project plans and ensure customer satisfaction. The ideal candidate will have 2 to 5 years of experience, strong technical and customer service skills, and the ability to coordinate cross-functional teams. This role provides a unique opportunity to grow your career while working with innovative technology. Join us to make a meaningful impact at the forefront of industry trends.

Qualifications

• 2 to 5 years of related experience.
• Strong technical aptitude and customer service skills.
• Ability to stay ahead of industry trends and new technologies.
• Organizational and prioritization skills.

Responsibilities

• Prepare and submit activity progress reports and time management reports.
• Provide input for revenue forecasts.
• Make management aware of potential issues or escalations.
• Coordinate cross-functional project teams.
• Be the point of contact during the project.

Skills

Technical aptitude

Customer service skills

Organizational skills

Prioritization skills

Job description

Senior Analyst, Services Project Program Management

Services Project/Program Management Senior Analyst

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.

Join us to do the best work of your career and make a profound social impact as a Services Project/Program Management Senior Analyst on our Services Project/Program Management Team in Penang.

What you’ll achieve

As a Services Project/Program Management Senior Analyst, you will be responsible for delivery of the standard project plan with minimal direction and coordination of standard project plans for projects with lower complexity and risk. You will work with external clients/customers from project initiation through delivery and ensure customer happiness to achieve Total Customer Experience (TCE).

You will:

• Prepare, maintain and submit activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures
• Provide input for revenue forecast
• Make management aware of potential issues or customer escalations and provide updates on performance
• Optimally coordinate cross functional project teams
• Be the point of contact during the project for all aspects of the engagement

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• 2 to 5 years of related experience
• Strong technical aptitude and customer service skills
• Ability to stay ahead of industry trends and new technologies
• Organizational and prioritization skills

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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