Senior Administrative (Parking Management) - Klang Valley

Pelaburan Hartanah Berhad; Selangor; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading facility management company is seeking a candidate for operational roles involving customer service, financial document management, and overseeing car-park operations. Responsibilities include handling client complaints, managing work orders, and ensuring smooth daily operations. Proficiency in both Bahasa Malaysia and English is required, along with a minimum of 1–2 years of experience in a similar role. This is a great opportunity for individuals looking to grow within the facility management sector.

Qualifications

• Possess at least SPM/ Certificate/ Diploma in any field.
• Proficiency in Bahasa Malaysia and English (both written and spoken).
• Minimum 1–2 years of working experience.

Responsibilities

• Handle incoming calls regarding complaints/requests from clients and end users.
• Log complaints in CMMS, assign job requests to technicians, and generate work orders.
• Manage completed work orders, close them in CMMS, and maintain records.
• Escalate outstanding work orders to technicians or Facility Supervisors.
• Update and manage employee lists, organization charts, attendance and leave records.
• Check and compile overtime requests, medical claims and expense forms.
• Maintain and update HR‑related documents.
• Handle petty cash documentation and records.
• Manage financial documentations and updates.
• Oversee AR, PR, PO and related document compilation.
• Prepare and process POs, notify suppliers/sub‑contractors.
• Check and compile quotations and supporting documents (AR, PR, PO, DO, VO, invoices).
• Prepare and submit documents for monthly claims and variation orders (VO).
• Liaise with HQ on HR, Finance and purchasing matters.
• Maintain and update site filing records in line with SOPs.
• Support teamwork, maintain a positive work environment and uphold workplace harmony.
• Daily car‑park business opening and ensure all systems are functional.
• Provide float money to cashiers (for manual ticketing system if any).
• Manage sufficient tickets at parking machines (for manual ticketing system if any).
• Provide reports to Carpark system Manager if equipment malfunction is found.
• Prepare and compile shift report at every shift.
• Bank collection money to the nearest bank (for manual ticketing system if any).
• Provide training to new staff and technicians.
• Daily closing for car‑park operations.
• Monitor daily car‑park operations and ensure all operations are in order.
• Conduct car locking in case of non‑payment by customers (season parker).
• Handle complaints from customers and provide necessary assistance.
• Monitor the usage and security of car‑park facilities.
• Manage parking and traffic control at assigned area.
• Perform regular patrol at all parking levels, aid visitors and direct vehicles if required.
• Ensure compliance to all safety regulations and company policies and inform management in case of violations.
• Manage traffic control during events and perform required validation.
• Prepare monthly car‑park report, incident report and system updates to management.
• Perform other related functions and activities as assigned/directed by company.

Job description

Job Responsibilities

• Handle incoming calls regarding complaints/requests from clients and end users.
• Log complaints in CMMS, assign job requests to technicians, and generate work orders.
• Manage completed work orders, close them in CMMS, and maintain records.
• Escalate outstanding work orders to technicians or Facility Supervisors.
• Update and manage employee lists, organization charts, attendance and leave records.
• Check and compile overtime requests, medical claims and expense forms.
• Maintain and update HR‑related documents.
• Handle petty cash documentation and records.
• Manage financial documentations and updates.
• Oversee AR, PR, PO and related document compilation.
• Prepare and process POs, notify suppliers/sub‑contractors.
• Check and compile quotations and supporting documents (AR, PR, PO, DO, VO, invoices).
• Prepare and submit documents for monthly claims and variation orders (VO).
• Liaise with HQ on HR, Finance and purchasing matters.
• Maintain and update site filing records in line with SOPs.
• Support teamwork, maintain a positive work environment and uphold workplace harmony.
• Daily car‑park business opening and ensure all systems are functional.
• Provide float money to cashiers (for manual ticketing system if any).
• Manage sufficient tickets at parking machines (for manual ticketing system if any).
• Provide reports to Carpark system Manager if equipment malfunction is found.
• Prepare and compile shift report at every shift.
• Bank collection money to the nearest bank (for manual ticketing system if any).
• Provide training to new staff and technicians.
• Daily closing for car‑park operations.
• Monitor daily car‑park operations and ensure all operations are in order.
• Conduct car locking in case of non‑payment by customers (season parker).
• Handle complaints from customers and provide necessary assistance.
• Monitor the usage and security of car‑park facilities.
• Manage parking and traffic control at assigned area.
• Perform regular patrol at all parking levels, aid visitors and direct vehicles if required.
• Ensure compliance to all safety regulations and company policies and inform management in case of violations.
• Manage traffic control during events and perform required validation.
• Prepare monthly car‑park report, incident report and system updates to management.
• Perform other related functions and activities as assigned/directed by company.

Job Requirements

• Possess at least SPM/ Certificate/ Diploma in any field.
• Proficiency in Bahasa Malaysia and English (both written and spoken).
• Minimum 1–2 years of working experience.
• Employment will be with PHB Facility Management Berhad, a subsidiary of Pelaburan Hartanah Berhad.