Senior Admin & Operation Executive

Cool Juicery Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading juice company in Kuala Lumpur is seeking a skilled Operations Manager to oversee all admin operations including supply chain management, production efficiency, and customer service. The ideal candidate must hold a relevant degree, possess at least 6 years of experience in operations and customer management, and be proficient in MS Office. Proficiency in Bahasa Malaysia, English, and Mandarin is required. This role involves managing teams, improving processes, and enhancing operational efficiencies.

Qualifications

• Minimum 6 years of working experience in customer service and operation management.
• Proficient in MS Office software.
• Fluent in Bahasa Malaysia, English, and Mandarin for communication.

Responsibilities

• Oversee admin operations, supply chain, and inventory management.
• Manage production and operation team to increase efficiency.
• Coordinate logistics to ensure timely delivery of goods.
• Provide customer service and handle inquiries effectively.

Skills

Customer service

Problem-solving

Attention to detail

Team management

Education

Diploma/Bachelor's Degree in Business Administration or Management

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Oversee all aspects of admin operations, including supply chain management, inventory control and delivery.

Manage production and operation team and build SOP to increase the efficiency.

Responsible for daily customer ordering and prepare rider daily delivery routing.

Manage daily invoices and delivery orders and other relevant correspondences when required.

To coordinate with the logistic team to ensure goods deliver to customers promptly and effectively.

Responsible for customer service and attending to customers' inquiries to establish a good relationship with customers.

Handle raw materials purchase and maintain sufficient inventory level for daily processing.

Manage, monitor and motivate the operation team to achieve operational objectives as well as implement a smooth production with stringent quality control on the output.

Contribute to process improvement initiatives and identify areas for operational efficiency enhancements.

Assisting in ad-hoc duties that are assigned from time to time.

Job Requirements

• Candidate must possess a minimum Diploma/ Bachelor's Degree/ Professional Degree in Business Administration, Business Management, or relevant field.
• At least 6 years of working experience in related position with customer service and operation management is an added advantage.
• Proficient in using MS Office software (Microsoft Excel, Word and PowerPoint)
• Driven and self-motivated with a can-do and willing to learn personality.
• Attention to detail and strong problem-solving skills.
• Required language(s): Bahasa Malaysia, English and Mandarin (for mandarin speaking client)

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