Senior Account Manager - Business Development

PropertyGuru International (Malaysia) Sdn Bhd; Johor Bahru; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading PropTech company in Johor Bahru is seeking a Senior Account Manager for Business Development to cultivate client relationships and drive growth. The ideal candidate will have proven experience in account management and negotiation skills. Responsibilities include developing strategic plans, conducting needs assessments, and monitoring account performance. This role offers a hybrid work environment with a holistic rewards package and career development opportunities.

Benefits

Hybrid flexible working

Holistic rewards package

Career development opportunities

Inclusive benefits like equal paternity leave

Qualifications

• Proven experience in account management or related field.
• Strong understanding of market trends and client needs.
• Ability to execute strategic account plans effectively.

Responsibilities

• Cultivate relationships with key clients as their primary contact.
• Develop account plans to drive client growth and satisfaction.
• Conduct needs assessments to understand business objectives.
• Identify upsell opportunities to maximize revenue.
• Address client issues promptly and manage contract negotiations.
• Monitor account performance metrics and provide regular updates.

Skills

Account management

Negotiation skills

Strategic planning

Client relationship management

Job description

Senior Account Manager - Business Development

PropertyGuru International is Southeast Asia’s leading PropTech company, serving over 32 million property seekers across Singapore, Malaysia, Thailand and Vietnam with more than 2.1 million real estate listings and actionable market insights.

Responsibilities

• Cultivate and maintain strong relationships with key clients, serving as their primary point of contact for all account‑related matters.
• Develop and implement strategic account plans to drive growth, retention, and satisfaction among assigned clients.
• Conduct thorough needs assessments to understand clients’ business objectives and challenges, and propose tailored solutions.
• Identify opportunities to cross‑sell or upsell additional products or services to existing clients, maximizing revenue potential.
• Proactively address any client issues or concerns, ensuring prompt resolution and escalation to appropriate stakeholders when necessary.
• Lead contract negotiation processes, ensuring favourable terms for both the client and the company, and manage contract renewals in a timely manner.
• Monitor account performance metrics, track progress against goals, and provide regular reports and updates to clients and internal stakeholders.

Qualifications

• Experience in account management or a related field, with a proven track record of success in managing large, complex client accounts.
• Strong understanding of the industry landscape, market trends, and client needs within the assigned sector or vertical.
• Ability to develop and execute strategic account plans that align with both client objectives and company goals, driving mutual success.
• Excellent negotiation skills with the ability to navigate complex contract negotiations and drive win‑win outcomes for all parties involved.

Our Commitment to You

• Hybrid flexible working that focuses on outcomes over hours.
• Holistic rewards package covering your financial, physical & mental health.
• Multi‑directional career development across all levels.
• Inclusive benefits like equal paternity leave, supporting all employees in work‑life balance.