Section Manager Customer Support

Michael Page; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading aerospace component repair specialist in Kuala Lumpur is seeking an experienced Section Manager for Customer Support. This role involves mentoring a dynamic team, overseeing service excellence, and ensuring customer satisfaction. The ideal candidate will have at least 8 years in a related industry, strong communication skills in English and Bahasa Malaysia, and the ability to work independently. The company offers competitive benefits and opportunities for career progression.

Benefits

Attractive salary package

Great perks and benefits

Career progression opportunities

Qualifications

• Minimum 8 years of working experience, preferably in aerospace or related industries.
• Strong communication skills in English and Bahasa Malaysia.
• Ability to work independently with high confidentiality.

Responsibilities

• Lead and mentor the customer support team to achieve service excellence.
• Supervise, coach, and manage team members.
• Monitor KPIs such as Turn Around Time (TAT) and On-Time Delivery (OTD).
• Resolve escalated customer complaints promptly and professionally.

Skills

Leadership

Customer Orientation

Analytical Skills

Problem-Solving

Communication

Education

Bachelor's degree in any discipline

Job description

A leading aerospace component repair specialist in the Klang Valley is looking for an experienced Section Manager, Customer Support to join their growing team. With a strong vision to become the market leader, the company has built its success on continuous innovation and expansion.

As part of this growth journey, they are seeking a skilled professional to drive customer support excellence and strengthen service delivery.

Responsibilities

• Lead and mentor the customer support team to achieve service excellence.
• Supervise, coach, and manage team members, including training and performance evaluation.
• Oversee departmental work distribution, quality, productivity, and HR-related matters.
• Monitor KPIs such as Turn Around Time (TAT) and On-Time Delivery (OTD).
• Collaborate with internal teams to ensure smooth onboarding and service delivery.
• Resolve escalated customer complaints promptly and professionally.
• Develop customer service procedures, policies, and performance metrics.
• Provide feedback to engineering and operations teams based on customer insights.
• Support management reporting and continuous improvement initiatives.
• Lead and oversee sales activities related to customer support.

Qualifications

• Bachelor's degree in any discipline.
• Minimum 8 years of working experience, preferably in aerospace or related industries.
• Strong communication skills in English and Bahasa Malaysia.
• Excellent leadership, organizational, and customer orientation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently with high confidentiality.

Benefits

• Attractive salary package with great perks and benefits.
• Well-established organisation with great career progression.
• Opportunity to make an organisational impact with people initiatives.