Section Head, e-Channel Transaction Monitoring

Agrobank; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Section Head for e-Channel Transaction Monitoring. This role involves managing fraud detection processes and ensuring compliance with regulatory requirements. The ideal candidate will have over 5 years of managerial experience in fraud detection and strong communication skills to lead employee training and fraud awareness initiatives. A postgraduate degree in Business Management is preferred. Strong knowledge of risk management in Internet and Mobile Banking is essential.

Qualifications

• 5+ years of experience in a managerial position in fraud detection and prevention.
• Experience in the banking or financial sector, especially with Internet and Mobile Banking fraud.
• Knowledge of Card Authorization and Fraud Risk Management.

Responsibilities

• Manage day-to-day functionalities in e-Channel Transactions Monitoring.
• Ensure compliance with regulatory requirements regarding fraud monitoring.
• Lead fraud awareness campaigns and training programs.
• Coordinate with regulatory bodies for fraud management compliance.

Skills

Fraud detection

Investigative skills

Regulatory compliance

Risk management

Education

MBA or relevant graduate degree

Job description

Section Head, e-Channel Transaction Monitoring

Responsible in managing e-Channel Transactions Monitoring Section on the overall day-to-day functionality related to eChannel product and services with the support from eChannel Surveillance and Fraud Investigations Unit.

PRINCIPAL ACCOUNTABILITIES

To ensure operations is fully compliant with the Regulatory requirement including RMiT, Card Scheme (Visa and PayNet) payment channels based on transactional fraud monitoring and investigation to support the implementation of fraud prevention and detection mechanism related to Digital Banking Department (DBD) policies, standards, and procedures.

To ensure suspicious activities including Internet Banking and Mobile Banking transactions are reviewed via Fraud Management System (FMS) in a timely manner to mitigate fraud and minimize fraud losses based on recovery efforts.

To ensure real-time monitoring and detection for all Debit Card‑I transactions to ensure fraud cases being mitigated and attended in a timely manner.

Quality services in meeting SLA agreement as well as the regulatory requirement from the internal/external parties request and disputes related to Internet Banking, Mobile Banking and Debit Cards scam and fraud.

Attending external training and risk updates provided by Regulatory and Payment Card Scheme to keep up to date on latest fraud statistics and mitigation tools used to combat frauds.

Drive project implementations of enhancements, digitalization processes and automation to improve customer experience and effectiveness of banking operations related to fraud countermeasures for customers' better experience in combating scam and fraud based on latest modus operandi.

Effective Business Continuity Management to ensure continuation of business in meeting customer and stakeholders’ expectation, safety of the staff and protection of the Bank's assets.

Coordinate with the National Security and Risk Council (NSRC) and other relevant regulatory bodies to ensure timely reporting, compliance, and alignment of fraud management practices with national security standards and directives.

Develop and lead internal fraud awareness campaigns and training programs for employees and customers to promote vigilance, educate on emerging fraud schemes, and reinforce best practices in online banking fraud prevention.

Collaborate with cross-functional teams such as ITSD, ORMD, AFCD, and CRMTD to ensure complex fraud cases are fully investigated, ensuring comprehensive risk mitigation and regulatory compliance.

Develop and maintain strong relationships with external stakeholders including law enforcement agencies, industry fraud forums, and payment networks to enhance online banking fraud intelligence sharing and coordinated response efforts.

Prepared present regular reports on fraud activities, investigation outcomes, and key strategies to senior management, ensuring transparency and informed decision-making.

QUALIFICATIONS

5 years of relevant experience in managerial position preferably in fraud detection, investigation, mitigation, remedial and preventive action and/or relevant banking or financial environment.

Experience with Financial Institution or banking industry particularly in Internet Banking/Mobile Banking (IB/MB) and Card Fraud or eChannel Fraud Risk Management. Alternatively, AMLATFA or knowledge of quantitative methods is preferred.

Preferably MBA or graduate degree in Business Management or other relevant major.

Experience in senior management or managerial job.

In-depth knowledge of Card Authorization and Fraud Risk Management.