Sales Team Lead - Penang

Teleperformance USA; George Town; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading company seeks a Sales Supervisor to mentor a team and foster an outstanding sales environment in Penang. Candidates should possess at least 1 year of experience in a supervisory role, demonstrating strong leadership and communication skills. This dynamic position offers the opportunity to guide a team toward achieving their sales goals effectively.

Qualifications

• Experience in mentoring and leading a sales team.
• Proficient in Excel and possesses strong communication skills in English.

Responsibilities

• Mentor and develop team to achieve goals in a sales environment.
• Lead team meetings to communicate progress and celebrate successes.
• Assist team in customer interactions and uphold quality standards.

Skills

Mentoring

Sales

Communication

Team Leadership

Proficiency in Excel

Education

1+ years of sales supervisor experience

Job description

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Responsibilities:

• Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment.
• Develop an outstanding sales environment within your team, focused on exceeding metrics.
• Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
• Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes.
• Promote and mentor to the five crucial behaviors of care daily.
• Communication of goals, performance trends, and voice of the customer to all levels of care leadership.
• Assist guides in learning how to consult and empower customers during phone interactions.

Minimum requirements:

• Ability to mentor a team to meet quality standards and metrics set by the department.
• Minimum of 1+ years of sales supervisor experience, managing and leading a team.
• Proficiency in using Excel.
• Flexibility to work in an ever-changing environment.
• Excellent written and verbal communication skills in English and one local language.
• Significant experience in a complex fast paced environment.