Sales Team Lead - KL

Teleperformance; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Supervisor to lead and mentor a team in a fast-paced environment. This role emphasizes achieving quality standards and exceeding sales metrics through effective team management and communication. You will foster an outstanding sales culture while guiding your team to success in customer interactions. If you thrive in an evolving environment and are passionate about mentoring others, this is an exciting opportunity to make a significant impact in a supportive and growth-oriented setting.

Qualifications

• 1+ years of experience in sales supervision and team management.
• Excellent communication skills in English and a local language.

Responsibilities

• Mentor and develop your team to meet sales goals.
• Lead daily huddles and communicate team objectives effectively.
• Promote crucial behaviors of care within the team.

Skills

Mentoring

Sales Management

Excel Proficiency

Communication Skills

Flexibility

Job description

Qualifications

Minimum requirements:

• Ability to mentor a team to meet quality standards and metrics set by the department.
• Minimum of 1+ years of sales supervisor experience, managing and leading a team.
• Proficiency in using Excel.
• Flexibility to work in an ever-changing environment.
• Excellent written and verbal communication skills in English and one local language.
• Significant experience in a complex fast paced environment.

Responsibilities

Responsibilities:

• Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment.
• Develop an outstanding sales environment within your team, focused on exceeding metrics.
• Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
• Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes.
• Promote and mentor to the five crucial behaviors of care daily.
• Communication of goals, performance trends, and voice of the customer to all levels of care leadership.
• Assist guides in learning how to consult and empower customers during phone interactions.