Sales Support Executive (Remote)

Freelancing.my; Remote; MYR 30,000 - 45,000; Full time

Job summary

A customer service provider in Kuala Lumpur is seeking a Sales Support Executive to be the first point of contact for potential customers. This role involves responding to inquiries on WhatsApp and Facebook Messenger, nurturing leads, and converting conversations into showroom appointments. The ideal candidate should demonstrate excellent organizational skills and a commitment to achieving conversion targets. This position provides an opportunity to contribute to customer engagement and improve sales processes.

Qualifications

• Proficient in responding to customer inquiries on WhatsApp and Facebook Messenger.
• Ability to convert inquiries into confirmed showroom appointments.
• Experience with CRM or lead management systems is advantageous.

Responsibilities

• Respond to incoming messages on WhatsApp and Facebook Messenger promptly.
• Convert online inquiries into confirmed showroom appointments.
• Log all customer interactions accurately in the CRM.

Skills

Customer-focused communication

Organizational skills

Lead nurturing

Job description

The Sales Support Executive is the first point of contact for potential customers engaging with the company via WhatsApp and Facebook Messenger. This role is focused on responding promptly and professionally to inquiries, nurturing leads, and converting online conversations into showroom appointments. The ideal candidate is highly organized, customer‑focused, and driven to achieve measurable conversion KPIs.

Responsibilities

• Respond promptly and professionally to incoming messages on WhatsApp and Facebook Messenger.
• Address basic queries regarding products, pricing, availability, and services.
• Provide personalized guidance to potential customers to enhance engagement.

Lead Conversion

• Convert online inquiries into confirmed showroom appointments.
• Maintain a clear follow‑up schedule to maximize conversion rates.
• Collaborate with sales and showroom teams to ensure smooth handover of appointments.

CRM & Reporting

• Log all customer interactions accurately in the CRM or lead management system.
• Track conversion metrics and report on performance regularly.
• Identify trends in inquiries to provide insights for marketing and sales strategies.

Collaboration & Process Improvement

• Work closely with sales, marketing, and operations to streamline lead management.
• Provide feedback on common customer concerns or recurring questions.
• Suggest improvements to chat processes, templates, or automation tools.